2nd Line Engineer

2nd Line IT Support Engineer

Location: Cheltenham (Hybrid Working)
Salary: £32,000 - £35,000
Job Type: Permanent, Full-Time

About the Role:

Our client, an established and growing Managed Service Provider, is looking for a2nd Line IT Support Engineer to join their expanding team in Cheltenham.

This is an excellent opportunity to work with a wide range of business clients, supporting modern Microsoft and cloud environments while developing your technical skills through varied project work and infrastructure support.

Joining a collaborative and forward-thinking team, you'll have genuine opportunities for career progression, ongoing training and exposure to the latest technologies.

What You'll Do:

• Provide 2nd line support across desktop, server and cloud environments
• Troubleshoot and resolve escalated technical issues
• Support Microsoft 365, Windows Server and Active Directory
• Diagnose networking issues including DNS, DHCP, TCP/IP and firewalls
• Assist with infrastructure upgrades, cloud migrations and IT projects
• Support backup solutions and business continuity systems
• Maintain accurate documentation and manage tickets within agreed SLAs
• Deliver outstanding customer service to a diverse client base

What We're Looking For:

• Previous experience in a 2nd Line IT Support role
• MSP experience is highly desirable
• Strong knowledge of Microsoft 365, Windows Server and Active Directory
• Good understanding of networking fundamentals
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service abilities
• A proactive attitude with a passion for technology and continuous learning

Why Join?

• £32,000 - £35,000 salary
• Hybrid working
• Ongoing technical training and development
• Clear opportunities for career progression
• Exposure to cloud technologies and infrastructure projects
• Supportive team and collaborative working environment
• Join a growing MSP with exciting expansion plans

Apply now to take the next step in your IT career with a business that invests in its people and offers genuine opportunities to develop and progress.