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2nd/3rd Line Support Engineer

Xact Placements Limited
Richmond, United Kingdom
5 days ago
£38,000 – £45,000 pa

Salary

£38,000 – £45,000 pa

Job Type
Permanent
Work Pattern
Full-time
Work Location
On-site
Seniority
Mid
Education
Degree
Posted
27 May 2026 (5 days ago)
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Job Title: 2nd / 3rd Line Support Engineer

Location: Near Richmond, London (On-site)

Salary: £38,000-£45,000 per annum

Overview

We’re hiring a2nd/3rd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.

Key Responsibilities

  • Provide 2nd/3rd line support across Microsoft, cloud, and network environments
  • Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
  • Assist with cloud administration, updates, and system improvements
  • Coordinate workloads across engineers and support day-to-day service delivery
  • Build strong client relationships and deliver excellent customer service

Skills & Experience

  • Experience in a 2nd line role within an MSP
  • Strong knowledge of Microsoft 365, Windows environments, and basic networking
  • Exposure to firewalls (FortiGate desirable) and MDM solutions
  • O365 conditional access and SharePoint setup
  • PowerBI knowledge advantageous
  • Good communication and organisational skills

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