Managed Services IT Engineer
Location: Bristol | Flexible working available (business needs dependent)
Salary: Up to £30,000 + 20% Bonus
Benefits: Private healthcare, share plan, enhanced annual leave, funded training & certifications, career progression, pension and more.
Our client, a leading provider of managed IT and technology services, is looking for a
Managed Services IT Engineer to join its growing support team in Bristol.
This is an excellent opportunity for an experienced 1st Line Engineer with MSP experience to join a collaborative environment where you'll support a diverse client base while developing your technical expertise across Microsoft cloud technologies, networking and endpoint management.
What you'll do
- Act as the first point of contact for users experiencing technical issues.
- Log, prioritise and manage support tickets through a PSA platform.
- Provide technical support across Microsoft 365, Azure and Intune environments.
- Monitor and remediate issues using Remote Monitoring & Management (RMM) tools.
- Troubleshoot networking issues including LAN, WAN, Wi-Fi, VPN, DNS and DHCP.
- Support multiple client environments within a Managed Services Provider (MSP).
- Maintain accurate technical documentation and knowledge base articles.
- Assist with onboarding new clients and deploying IT solutions.
- Work closely with 2nd and 3rd Line Engineers to resolve more complex incidents.
- Identify recurring issues and contribute to continual service improvement.
- Deliver outstanding customer service while keeping clients informed throughout the support process.
- Escalate incidents appropriately to ensure SLA compliance.
You'll work closely with technical specialists, service delivery teams and customers to provide a responsive, professional support experience while helping maintain high service standards.
What we're looking for
Essential- Minimum of 2 years' experience working within an MSP environment.
- Strong knowledge of Microsoft 365, Azure and Intune.
- Experience using ConnectWise or similar PSA platforms.
- Experience with RMM tools.
- Networking knowledge including TCP/IP, VLANs and VPNs.
- Experience maintaining documentation within IT Glue or similar platforms.
- Excellent troubleshooting and customer service skills.
- Strong communication and organisational abilities.
- Ability to manage multiple priorities in a fast-paced support environment.
Desirable- Microsoft certifications including AZ-900 and MS-900.
- CompTIA A+ certification.
- macOS support experience.
- Experience producing technical documentation.
- Knowledge of CRM or ERP platforms such as Oracle or Salesforce.
- Degree or equivalent commercial experience.
- A genuine passion for technology and continuous learning.
The ideal candidate will be proactive, customer-focused and eager to develop their technical skills within a supportive and collaborative MSP environment.
Why join?
- Competitive salary with performance-related bonus.
- Ongoing training and fully supported certification pathways.
- Clear career progression opportunities.
- Flexible working options where business needs allow.
- Private healthcare, life assurance and income protection.
- Employee share scheme.
- Pension scheme.
- 25 days' annual leave plus bank holidays, increasing with service.
- Mental health support.
- Cycle to Work scheme.
- Gym membership discounts.
- Travel loan and additional employee wellbeing benefits.
Apply now to build your career with a growing managed services team delivering exceptional IT support to a wide range of clients.
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