IT Service Desk Support Engineer

Our client, an established IT provider, is currently recruiting a 2nd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd Line Service Desk Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment.

Key Responsibilities for the 2nd Line Service Desk Engineer:

• Managing multiple tickets and projects simultaneously.
• Assisting with technical support requests within the team.
• Keeping the company's IT documentation fully up to date.
• Meeting and exceeding established SLAs.
• Ensuring clear communication with both customers and internal staff.
• Reporting directly to and working closely with the senior management team.
• Handling office-based duties and conducting onsite works when required.

Skills Required for the 2nd Line Service Desk Engineer:

• Proven experience in a 1st/2nd Line Service Desk role.
• Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS).
• Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi).
• Exposure to Cloud, Storage, and Virtualisation (Azure, Office 365, SharePoint, NAS, VMWare, Hyper-V).
• Ability to work independently and handle a pressurised ticketing environment.
• Exceptional customer service and engagement skills.
• A full driving licence is preferred.

Please apply as directed!