Service Desk Application Support Analyst

Fleet

7 hours ago

Create job alert

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!

The Role

Hours: Monday-Friday, 9:00-17:30

Location: Fleet

Working Pattern: Hybrid - 3 days a week on site

We are looking for a proactive Service Desk Engineer to support internal IT services and business-critical web applications. This role combines traditional service desk responsibilities with hands-on application support, working closely with engineering and infrastructure teams to triage issues, analyse logs, and ensure smooth day-to-day operations.

The idea candidate will be comfortable managing internal IT processes (starters, movers, leavers) while also investigating application incidents using modern observability and logging tools.

Responsibilities:

* Provide support for internal IT services, including user onboarding, offboarding and access management (starters, movers, leavers)

* Act as a first point of contact for application and platform-related incidents

* Triage web application issues and collaborate with engineering teams for resolution

* Investigate system and application logs to identify root causes of incidents

* Monitor alerts and proactively respond to service disruptions

* Manage tickets and workflows within the ITSM platform

* Support incident, problem and change management processes

* Document troubleshooting steps, known issues and operational procedures

* Assist in improving service desk workflows and operational efficiency

* Escalate issues appropriately while maintaining ownership through resolution

What we're looking for

* Strong ITSM knowledge with hands-on experience using Jira Service Management including workflow and automation

* Experience supporting internal IT services and user s

* Familiarity with log analysis tools such as Kibana and ELK stack

* Exposure to AWS CloudWatch Logs or similar cloud logging platforms

* Ability to investigate and triage web application issues

* Understanding of structured log queries and log searching techniques

* Basic knowledge of SQL for querying and debugging data issues

* Exposure to Kafka concepts and troubleshooting message flows

* Familiarity with monitoring and observability tooling

* Understanding of REST APIs and web application architecture (beneficial)

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application

Related Jobs

View all jobs

Infrastructure Support Analyst

IT Infrastructure & Support Engineer

2nd/3rd Line Infrastructure Engineer

Cloud and Infrastructure Engineer

2nd Line Engineer

1st Line IT Support – Training Course

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Mar 24, 2026

Jobs

New Cloud Computing Employers to Watch in 2026: UK and Global Companies Powering the Digital Economy

Cloud computing is no longer just a backbone technology—it is now the engine of digital transformation, underpinning everything from AI and fintech to healthcare and government services. For professionals browsing CloudComputingJobs.co.uk, the biggest opportunities lie with new and fast-scaling employers that are investing heavily in infrastructure, platforms, and next-generation cloud services. In this article, we explore the new cloud computing employers to watch in 2026, focusing on UK-based startups, scale-ups, and global companies expanding their footprint across Britain. These organisations have recently secured funding, launched major projects, or won strategic contracts—clear signals of hiring growth.

Feb 18, 2026

Jobs Careers

Cloud Engineer Jobs in the UK: Salary, Skills, Career Paths & How to Get Hired

Cloud engineer jobs are among the fastest-growing technology roles in the UK. As organisations move infrastructure, applications and data into the cloud, demand for skilled cloud professionals continues to surge across finance, healthcare, retail, defence, government and high-growth startups. If you’re exploring a career in cloud engineering — or looking for your next role — this guide covers everything you need to know: What a cloud engineer does Types of cloud engineer jobs Required skills and certifications UK salary expectations Career progression pathways How to land a cloud engineer job in the UK Whether you’re a graduate, IT professional transitioning into cloud, or an experienced engineer looking to specialise, this article will help you position yourself competitively.

Feb 9, 2026

Careers

How Many Cloud Computing Tools Do You Need to Know to Get a Cloud Job?

If you are aiming for a role in cloud computing, it can feel like the skills list never ends. One job advert asks for AWS, Terraform and Kubernetes. Another mentions Azure DevOps, PowerShell and ARM templates. A third throws in Docker, Python, Linux, CI/CD, monitoring tools and security frameworks. It is no surprise that many cloud job seekers feel overwhelmed before they even apply. Here is the reality most cloud hiring managers agree on: they are not hiring you because you know every cloud tool. They are hiring you because you understand cloud concepts, can design reliable systems, manage costs, keep things secure and support real workloads. Tools matter, but only when they support outcomes. So how many cloud computing tools do you actually need to know to get a job? For most roles, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific, and how to focus your learning so you look capable and employable rather than scattered.