IT Infrastructure & Support Engineer

What’s in it for you?

Broad infrastructure exposure | Work alongside senior engineers | Involvement in projects and improvements | Develop cloud, networking and security skills | Structured, enterprise IT environment

Must have’s

Minimum 4+ years’ experience in a 2nd Line (or above) support environment

Strong troubleshooting and analytical skills

Good knowledge of server administration, networking and Microsoft cloud platforms

Experience with virtualisation (VMware or Hyper-V)

Understanding of security fundamentals (patching, endpoint protection, access control)

Experience working within ITIL-style processes (incident, request, change management)

Ability to communicate technical issues to non-technical users

Nice to have’s

Experience with Microsoft Azure, Defender, Entra ID, Intune, Exchange Online, SharePoint

Exposure to Fortinet (FortiGate, FortiSwitch, FortiAP etc.)

Experience with Veeam Backup & Replication

Knowledge of Linux, SQL or automation tools

Experience with HaloITSM, NinjaOne or Confluence

Relevant certifications (Microsoft, VMware, CompTIA etc.)

So what will you be doing?

Infrastructure Operations

• Supporting day-to-day IT infrastructure including servers, storage, networking and cloud platforms
  
  
• Performing system health checks and reporting issues
  
  
• Carrying out approved configuration changes and maintenance
  
  Service Requests & Incident Management
  
  
• Acting as an escalation point for complex service desk tickets
  
  
• Troubleshooting and resolving technical issues
  
  
• Escalating recurring or design-level issues with clear documentation
  
  Security & Compliance
  
  
• Applying patching, security configurations and access controls
  
  
• Supporting compliance frameworks including ISO 27001, GDPR and Cyber Essentials
  
  
• Assisting with audit preparation and documentation
  
  Network Support
  
  
• Supporting LAN, WAN and Wi-Fi environments
  
  
• Assisting with configuration of switches, firewalls and network devices
  
  
• Monitoring performance and highlighting capacity or reliability concerns
  
  Cloud & Virtualisation
  
  
• Supporting Azure and virtual environments under senior guidance
  
  
• Provisioning systems using approved build standards
  
  
• Monitoring utilisation and identifying optimisation opportunities
  
  Disaster Recovery & Backups
  
  
• Supporting backup systems and disaster recovery solutions
  
  
• Participating in failover testing and documenting results
  
  
• Escalating risks or failures
  
  Collaboration & Vendors
  
  
• Working with internal teams and global IT functions
  
  
• Supporting vendor interactions and providing technical input
  
  
• Assisting with procurement and third-party support coordination
  
  Hardware, Software & Documentation
  
  
• Installing and maintaining hardware and software
  
  
• Ensuring systems are patched and up to date
  
  
• Maintaining documentation, knowledge base articles and procedures
  
  Continuous Improvement
  
  
• Identifying opportunities for improvement and automation
  
  
• Staying up to date with new technologies and best practices
  
  Helpful extras
  
  Opportunity to contribute to infrastructure projects (implementation, testing, documentation)
  
  Exposure to a wide range of technologies including:
  Azure, VMware ESXi, Active Directory, DNS, Fortinet, Veeam, Windows Server & Windows 11
  
  Ideal for someone looking to grow further into infrastructure and cloud engineering
  
  Collaborative, structured IT environment with global interaction
  
  Interested? Send your CV to Ellie at i2i Recruitment today! Our mission of ‘Making Recruitment
  Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful