Infrastructure Support Analyst

The Just Recruitment Group Ltd is currently recruiting for an Infrastructure Support Analyst for an engineering manufacturer, based in Tiverton, Devon.

An experienced Infrastructure engineer is required to join a small team that are transitioning the IT systems of the organisation, embracing modern workplace technologies, and adopting new methods and practices.

This role would suit an all-rounder seeking to move into a 3rd line support and engineering position, offering extensive experience in IT.

This is a great opportunity to take the next step in your career as the company embrace modern workplace technologies and see to invest across the IT estate.

Ideally coming from a support background, the postholder will be well versed in providing customer focused IT and have an appreciation of end-user requirements.

The postholder will be supporting modernising every aspect of the IT estate.

You will be supporting a Wintel based on premises infrastructure with an overall strategy of 'serverless computing'. Analysing this existing infrastructure and suggesting / researching improvements that align with the overall strategy. Cyber Security will be a core part of the role and experience in this area is essential.

You will be required to assist the support desk team with end user support escalations and be a key player in redefining how IT services are delivered and supported.

You will be monitoring and maintaining all aspects of the infrastructure, so experience of preventive maintenance and predictive failure analysis will be required.

Key requirements / Skills

• Windows Server (Apply online only))
  
• Active directory,
  
• Hyper-V
  
• Office / Microsoft 365 (F through E suites)
  
• Microsoft Cloud technologies. Intune, Defender, Entra Etc.
  
• Modern identities and security (2FA etc.)
  
• Azure (PaaS, IaaS). Security and Governance.
  
• Deep Knowledge of Networking (DNS, DHCP, TCP, IP/ Subnetting, Vlans, 802.1X, Routing and SD-WAN) with exposure to multiple switch vendors, with HP / Aruba & Unifi in use across the organisation.
  
• Enterprise WiFi deployments (802.1x / Certificate based) as well as guest and BYOD access requirements.
  
• Familiar with firewall configuration fundamentals and advanced threat hunting.
  
• Experience with security tools and general vulnerability management, both at the perimeter and client.
  
• Experience of backup methodologies and management
  
• Produce documentation for end users and the support desk.
  
• IT Helpdesk Experience
  
  Desirable skills
  
• Cyber Essential Certification
  
• Experience with ISO 27001
  
• Traditional and Cloud delivered Phone Systems
  
• SQL Server
  
• Veeam
  
• Rubrik
  
  Daily duties will include the monitoring and maintenance of the infrastructure and undertaking regular patch / upgrade activities
  Assist the IT support team with end-user queries (infrastructure related) and assist in configuring end user devices (new hardware / policy / compliance management)
  
  Working hours are 9.00am to 5.00pm Monday to Friday with some flexibility for occasional work outside of core hours for upgrades / maintenance.
  Some travel to branch sites may be required from time to time.
  
  Benefits
  In return we offer a competitive salary, an attractive benefits package including pension and healthcare cashback schemes; a personal holiday allocation of 25-days per year (full-time) plus Bank Holidays and free on-site parking.
  
  For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference TB46.
  
  Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful