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IT Support Engineer

Adria Solutions
Macclesfield, United Kingdom
Last week
£35,000 – £40,000 pa

Salary

£35,000 – £40,000 pa

Job Type
Permanent
Work Pattern
Full-time
Work Location
Hybrid
Seniority
Mid
Education
Degree
Posted
19 May 2026 (Last week)

Benefits

Hybrid working model Supportive team environment Opportunities to work with modern technologies
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IT Support Engineer

An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.



Key Responsibilities

  • Deliver technical support by managing and resolving service tickets in line with agreed SLAs
  • Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
  • Complete sales orders and project work within agreed timelines
  • Implement approved technical solutions remotely and onsite
  • Support continuous improvement of Service Desk technologies and processes
  • Develop and maintain operational procedures, technical documentation, and user guides
  • Monitor and respond to cyber security threats and vulnerabilities
  • Perform routine maintenance, including backups and network/device updates
  • Communicate effectively with internal teams and customers regarding technical issues and security risks
  • Stay up to date with emerging technologies and contribute to best practice standards
  • Promote awareness of infrastructure and platform technologies across the business

Skills & Experience Required

Technical Expertise:

  • Microsoft 365 technologies (including Defender, Intune, Exchange Online, SharePoint, Teams, OneDrive)
  • Experience with Windows Server, networking (routers/switches), and VoIP systems
  • Proven background in cyber security tools and threat monitoring
  • Experience with Microsoft Azure (desirable)
  • Previous technical support role covering infrastructure, cloud, and endpoint environments
  • Experience deploying and supporting Microsoft 365 solutions
  • Troubleshooting, diagnostic, and problem-solving skills


Team & Communication:

  • Excellent customer service and communication skills
  • Ability to work both independently and collaboratively
  • Comfortable working under pressure in a fast-paced environment

This role offers a hybrid working model with a supportive team environment and opportunities to work with modern technologies across infrastructure and security.



Interested? Please Click Apply Now!

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