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2nd Line IT Support Engineer

Digital Waffle
Birmingham, United Kingdom
3 months ago
£30,000 – £35,000 pa

Salary

£30,000 – £35,000 pa

Job Type
Permanent
Work Location
Hybrid
Seniority
Mid
Education
Degree
Posted
13 Mar 2026 (3 months ago)
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Job Title: Level 2 Support Engineer
Salary: £30,000 - £35,000
Birmingham, Full-time - Hybrid



I'm currently working with a growing organisation looking to bring in a Level 2 Support Engineer to join their IT team. This is a great opportunity for someone with solid infrastructure and Microsoft 365 support experience who enjoys troubleshooting complex issues and working across a variety of technologies.

You'll be working as part of a collaborative IT team, providing second-line support across cloud, infrastructure, networking, and virtualisation platforms.

Key Responsibilities

  • Provide Level 2 support across IT infrastructure and cloud services
  • Support and manage Microsoft 365 environments
  • Assist with endpoint and device management via Intune
  • Manage identity and access using Entra ID, MFA and conditional access
  • Configure and maintain Veeam Backup & Replication
  • Support virtualisation platforms (Hyper-V and/or VMware)
  • Troubleshoot Remote Desktop Services and Azure Virtual Desktop environments
  • Assist with patching and infrastructure updates
  • Provide remote troubleshooting for technical incidents
  • Maintain clear technical documentation
  • Manage incidents and requests within an ITSM ticketing system



Required Skills & Experience

  • Microsoft 365 administration (including Defender, Intune, Entra ID)
  • Experience with Veeam Backup & Replication
  • Virtualisation experience (Hyper-V and/or VMware)
  • Experience supporting Remote Desktop Services or Azure Virtual Desktop
  • Strong troubleshooting experience across infrastructure environments



Networking fundamentals, including:

  • TCP/IP
  • DNS & DHCP
  • VLANs & VPNs
  • Active Directory
  • SFTP
  • Understanding of SAN storage concepts
  • Experience working with ITSM ticketing systems in high-volume environments
  • Strong communication skills when working with both technical and non-technical users



What We're Looking For

  • A proactive problem-solver who enjoys diagnosing technical issues
  • Someone comfortable working in a fast-paced support environment
  • Strong documentation and communication skills
  • A team player who enjoys learning new technologies

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