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Third Line Support Engineer

Spectrum IT Recruitment
Norwich, United Kingdom
4 days ago
£45,000 – £50,000 pa

Salary

£45,000 – £50,000 pa

Job Type
Permanent
Work Pattern
Full-time
Work Location
On-site
Seniority
Mid
Education
Degree
Posted
28 May 2026 (4 days ago)
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We're looking for a Third Line Support Engineer to support and maintain mission-critical systems across cloud, on-premise, and front-end environments. This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service environment.

You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across multiple platforms, and communicate effectively with both technical and non-technical stakeholders.

Key Requirements
  • 3-5 years' experience in a third-line IT support role
  • Strong programming knowledge (JavaScript, Python, React, Node)
  • Good working knowledge of Linux and AWS
  • Experience with AWS Lambda and/or Bash scripting
  • Familiarity with API management tools
  • Strong understanding of ITIL frameworks
  • Proven troubleshooting and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work independently and manage multiple priorities
  • Full UK driving licence

Desirable:

  • Experience with Technology Enabled Care Services (TECS) or SmartTEC systems
  • AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP)
  • Hands-on use of Wireshark, SIP traces, or packet analysis tools
  • Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations
  • Experience with telecare platforms, IoT systems, or digital alarm receivers
  • Background in customer-facing technical roles
  • Passion for innovation, automation, and continuous improvement

You'll act as the escalation point for complex incidents, supporting Tier 1 and Tier 2 teams while leading third-line support activities. You'll diagnose and resolve high-impact issues, perform root cause analysis, and help prevent recurring problems.

You'll work across cloud and on-prem environments, supporting infrastructure, applications, and integrations. The role also involves contributing to system improvements, supporting deployments, and ensuring service continuity.

If you're a skilled Third Line Support Engineer looking to work on complex systems and make a real impact, we'd encourage you to apply.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

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