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Solution Architect - Dynamics 365 Contact Centre

London
1 month ago
Applications closed

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Solution Architect - Dynamics 365 Contact Centre

Who is my client?

An expansive, multi-national Dynamics 365 solution provider; with an award winning practice, and established customer base across numerous industry sectors. The company holds a strong reputation for successful Microsoft digital transformation programmes, and stand as a recognised partner of choice in their specific field globally.

What does my client need?

My client requires a skilled Dynamics 365 CE Solution Architect, with a proven track record in Dynamics CE/ CRM implementation, who can also offer experience delivering D365 Contact Centre functionality. The role will see the successful candidate spearhead the full cycle design and architecture of Dynamics 365/ Contact Centre solutions; drawing on the full Microsoft Tech stack/ Power Platform & AI toolset.

Responsibilities of the role

Leading the design and architecture of Dynamics 365 CE/ Contact Centre solutions to best satisfy customer requirements
Playing a key role within the D365 practice as Solution Architect; promoting functional best practice in delivery
Collaborating with cross-functional Microsoft stack teams to ensure seamless integration and optimal performance.
Work across multiple projects at any one time as well as providing support to the wider team when required, including pre-sales discovery work
Skill set

Proven experience working in Dynamics 365 CE/ Power Platform solution architecture from consultancy perspective
Firm understanding of Dynamics 365 CE Customer Service/ Contact Centre functionality
Strong understanding of wider Microsoft Tech Stack and Power Platform/ AI tool sets
Azure DevOps familiarity; experience in Continuous Integration/ Continuous Delivery pipelines
Competency in delivering projects along AGILE methodology principles
Confident stakeholder engagement skills across all levelsLocation

The role will be fundamentally home based, with an expectation to client site travel where required; project phase dependant.

Salary and Benefits

Strong pipeline of projects for 2026 and beyond - working with the latest innovations in D365 Contact Centre functionality
A competitive starting base salary (flexible, experience dependant)
Comprehensive company benefits package including private health/ dental; pension & life assurance scheme
Openings for further training/ MS Certification
An autonomous architecture role within an experienced, forward thinking teamInterview slots available - if you are interested, please get in touch ASAP

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