Full-Time | Remote (with occasional travel within Central Scotland)
An established and growing IT services provider is seeking an experienced Senior IT Support Engineer to join its technical team. This is primarily a remote position, with occasional on-site work required across the Central Belt of Scotland.
This role combines high-level technical support, systems administration, and project delivery. The successful candidate will play a key role in maintaining, improving, and securing client IT environments while contributing to wider infrastructure and service improvements.
This opportunity would suit an experienced support professional looking to progress into more senior technical responsibilities within a forward-thinking environment.
Key Responsibilities
End-User Support: Deliver expert-level remote and on-site technical support via telephone and service desk systems. Troubleshoot, investigate, and resolve complex user and infrastructure issues.
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Project Delivery: Lead and contribute to infrastructure projects including server upgrades, workstation deployments, cloud migrations, and network implementations.
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Service Improvement: Develop and implement initiatives to enhance service desk efficiency and overall service delivery.
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Infrastructure & Security Management:
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Manage and support server environments and hosted solutions
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Maintain Azure, Exchange Online, and Microsoft 365 environments
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Administer SharePoint environments
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Support domain services and Group Policy management
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Ensure network security, data protection, and compliance standards
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Support disaster recovery and cloud backup solutions
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Implement proactive monitoring and automation improvements
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Endpoint & Device Management: Manage MDM platforms (including Microsoft Intune), endpoint security solutions, and mobile devices.
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Networking: Support routers, switches, VLANs, WAN/LAN, VPN, DHCP, DNS, and WiFi infrastructure.
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Telephony: Support and manage cloud-based VoIP systems.
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Documentation: Maintain accurate and detailed technical documentation for systems and processes.
Skills & Experience Required
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Excellent interpersonal and customer engagement skills, with the ability to communicate technical concepts clearly
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Advanced troubleshooting expertise across Windows 10/11 and macOS platforms
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In-depth experience with Active Directory, Group Policy, Microsoft 365, Azure, and Azure AD Connect
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Proven background supporting server infrastructure and virtualised environments
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Working knowledge of PowerShell and scripting for automation and administration
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Hands-on experience with Endpoint Detection & Response (EDR) and security tooling
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Demonstrated experience managing SharePoint environments and delivering Microsoft cloud migrations
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Familiarity with Mobile Device Management (MDM) platforms, including Microsoft Intune
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Experience leading and contributing to technical projects both independently and collaboratively
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Strong organisational skills with the ability to manage multiple priorities while maintaining attention to detail
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Understanding of cloud backup platforms and disaster recovery planning
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Comfortable working autonomously and performing effectively in a fast-paced service desk setting
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Full UK driving licence with access to a vehicle
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