Senior IT Support Engineer

Do you enjoy solving complex IT challenges across both user support and infrastructure?

Are you someone who thrives in a hands-on environment, keeping systems running smoothly while driving improvements?

Looking for a role where you can make a real impact across a multi-site business?

We’re partnering with a well-established, fast-paced organisation to hire a Senior IT Support Engineer into their infrastructure team. This is a broad, hands-on role supporting both end users and core systems, with the opportunity to get involved in projects and continuous improvement across the IT function.

The Company

This is a growing, multi-site organisation operating within a fast-moving environment, where IT plays a critical role in keeping operations running efficiently.

They combine a collaborative team culture with a practical, hands-on approach, offering the opportunity to work across a wide range of technologies and systems.

The environment is varied, with exposure to office, production, and warehouse settings, supporting circa 400 users across multiple locations.

The Opportunity

As a Senior IT Support Engineer, you’ll operate across 1st - 3rd line support, taking ownership of both user issues and infrastructure performance.

You’ll be responsible for maintaining system uptime, supporting users directly, and contributing to technical projects such as cloud migrations and system upgrades.

This role suits someone proactive and solutions-focused, who enjoys working closely with users while also improving systems and processes behind the scenes.

Key Responsibilities

Provide 1st - 3rd line support across users, systems, and infrastructure.

Maintain and monitor server environments, backups, and system performance.

Administer Active Directory, including Group Policy and user management.

Support and manage virtualised environments (Hyper-V).

Maintain network infrastructure (switches, WiFi, firewalls).

Troubleshoot and resolve technical issues across hardware and software.

Support IT projects (e.g. cloud migrations, VoIP to MS Teams).

Ensure systems comply with IT policies, security, and best practices.

Create and maintain technical documentation.

Identify areas for improvement and proactively enhance systems and processes.

Requirements:

Strong experience across Microsoft technologies (O365, SharePoint, Active Directory).

Solid understanding of Group Policy and server administration.

Experience with virtualisation (Hyper-V) and networking (Meraki preferred).

Exposure to firewalls (Checkpoint ideal).

Experience operating across 1st - 3rd line support.

Comfortable working in a hands-on, deskside support environment.

Experience supporting multi-site environments is beneficial.

Exposure to production, warehouse, or manufacturing environments is advantageous.

Strong problem-solving skills with high attention to detail.

Confident communicator, able to engage with stakeholders at all levels.

Proactive mindset with a focus on continuous improvement.

Interested? Apply now or get in touch directly to find out more

The Advocate Group is a leading recruitment partner to the FMCG, healthcare, and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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