Senior Customer Deployment Specialist

Edinburgh
2 days ago
Create job alert

Senior Customer Deployment Specialist

Location: UK (Remote with occasional travel to UK & Europe)
Sector: Healthcare / Medical Technology / AI

About the Company

Our MedTech client helps healthcare organisations unlock the value of AI by providing access to a broad portfolio of market-leading imaging and operational AI solutions through a proven, enterprise-grade technology platform.
Seamlessly integrated into existing clinical systems, the platform simplifies the deployment, management, and scaling of both third-party and custom AI applications-reducing implementation time, cost, and ongoing operational overhead for healthcare providers.

The Role

The Senior Customer Deployment Specialist plays a critical role within the Customer Operations function, leading complex customer implementations and accelerating adoption of the platform across clinical environments.
This is a hands-on, customer-facing position requiring deep technical expertise in healthcare IT, clinical system integration, and cloud infrastructure. You will own deployments end-to-end, working closely with clinical, technical, and non-technical stakeholders to ensure high-quality, secure, and timely delivery.

Key Responsibilities

Software Deployment & Configuration

Lead complex platform and third-party application deployments from initiation through post-implementation review

Configure and optimise deployments to meet performance, security, and customer-specific requirements

Champion deployment best practices aligned with regulatory, quality, and compliance standards

Architecture & Technical Leadership

Design and oversee enterprise healthcare IT architectures integrating PACS, RIS, EMR, AI solutions, and cloud-native services

Lead implementation of HL7 v2 and DICOM workflows, with future expansion to FHIR standards

Share deployment learnings with Solution Architects to continuously improve delivery standards

Technical Stakeholder Engagement

Work closely with customers and partners to gather technical and integration requirements

Act as a trusted subject matter expert, building confidence through clear technical guidance

Platform Management

Maintain and support Windows Server and Linux-based systems, ensuring platform stability, performance, and security

Healthcare Data Standards & Integration

Enable seamless data exchange between imaging modalities, hospital systems, and external partners using DICOM and HL7 v2

Interoperability & Web Services

Implement APIs and web services to support interoperability across healthcare systems

Tooling & Scripting

Develop and maintain scripts (Python, Bash, PowerShell) for automation, monitoring, and integration

Create and improve internal tooling to enhance deployment consistency, efficiency, and security

Troubleshooting

Respond rapidly to system issues, conduct root cause analysis, and implement corrective actions

Collaboration & Mentorship

Partner with Product, Engineering, and Customer Success teams to influence deployment readiness

Mentor junior team members and promote a culture of continuous improvement

Documentation & Compliance

Maintain detailed technical and deployment documentation

Adhere to all information security and acceptable use policies

Essential Experience & Qualifications

Significant experience in Healthcare IT, including enterprise software implementation

Degree in Computer Science, Software Engineering, or equivalent industry experience

Proven leadership delivering large-scale, complex deployments

Strong understanding of clinical workflows and system integration

Experience deploying software in virtualised environments (VMware, Hyper-V)

Technical Expertise

Microsoft Technologies

Expert-level Windows Server (2016+), Active Directory, scripting, and security
Linux Technologies

Expert-level Linux (Ubuntu, Red Hat, CentOS) including scripting and security

Strong experience configuring GPU resources in virtualised environments
Containers

Deep experience deploying Dockerised applications using Docker and Docker Compose
Healthcare Standards

Strong knowledge of DICOM, HL7 v2, VNA, PACS, and RIS systems
Web Services & APIs

RESTful services, XML, JSON
Cloud Infrastructure

Hands-on experience with AWS, Azure, or GCP (VMs, networking, security, storage)
Networking & Security

Solid understanding of networking, firewalls, VPNs, and healthcare data security

Experience working in regulated industries

Desirable

Cloud certifications (AWS, Azure, or GCP)

Kubernetes deployment and operations experience

Integration engines (e.g. Mirth, Rhapsody)

Infrastructure as Code (Terraform, ARM, Bicep)

Configuration management and monitoring tools

Personal Attributes

Strong ownership mindset with the ability to drive delivery independently

Excellent communication and stakeholder management skills

Structured, analytical, and detail-oriented approach

Collaborative, curious, and committed to continuous learning

Comfortable managing multiple projects and priorities
Deployments are primarily remote, with occasional travel to customer sites in the UK and Europe (historically limited)

Related Jobs

View all jobs

Senior Power BI Engineer

Senior Developer

Software Developer

Product Team Lead

Lead Data & Platform Engineer

Senior AWS Platform Engineer (Build and Release)

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

What Hiring Managers Look for First in Cloud Computing Job Applications (UK Guide)

anding a job in cloud computing can be highly competitive — especially in the UK market where demand far outpaces supply in many segments. Whether you’re aiming for roles in Cloud Engineering, DevOps, Site Reliability, Cloud Architecture, Security, Data/Analytics, or Platform Operations, hiring managers screen applications quickly and with specific priorities in mind. Hiring managers don’t read every detail at first; they scan for critical signals in the first 10–20 seconds. These early signals determine whether your CV gets read more closely, whether your LinkedIn profile gets clicked, and whether you’re invited to interview. This guide breaks down, in practical terms, exactly what hiring managers look for first in cloud computing applications — and what you should emphasise in your CV, cover letter and portfolio to stand out on www.cloudcomputingjobs.co.uk .

The Skills Gap in Cloud Computing Jobs: What Universities Aren’t Teaching

Cloud computing underpins almost every modern digital service. From financial systems and healthcare platforms to AI, e-commerce, government infrastructure and cybersecurity, the cloud is now the default operating environment for UK organisations. Demand for cloud professionals has grown rapidly, with roles spanning architecture, engineering, security, DevOps, platform operations and cost optimisation. Salaries remain high, and vacancies remain stubbornly difficult to fill. Yet despite a growing number of graduates with computer science, IT and software engineering degrees, employers across the UK report a persistent problem: Too many candidates are not job-ready for real cloud computing roles. This is not a question of intelligence or motivation. It is a structural skills gap between what universities teach and what cloud jobs actually require. This article explores that gap in depth: what universities do well, what they consistently miss, why the gap exists, what employers genuinely want, and how jobseekers can bridge the divide to build sustainable careers in cloud computing.

Cloud Computing Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

Thinking about switching into cloud computing in your 30s, 40s or 50s? You aren’t alone. Across the UK, employers are hiring professionals from diverse backgrounds to help organisations adopt, manage & optimise cloud technology. But let’s cut through the buzzwords. This guide gives you a practical, UK-focused reality check on cloud computing careers for career switchers — what roles exist, what you actually need to learn, how long it takes to retrain and, importantly, whether age matters. If you’re exploring a move into cloud computing, this article lays out what’s realistic and how to get there without falling for hype.