Senior Customer Deployment Specialist
Location: UK (Remote with occasional travel to UK & Europe)
Sector: Healthcare / Medical Technology / AI
About the Company
Our MedTech client helps healthcare organisations unlock the value of AI by providing access to a broad portfolio of market-leading imaging and operational AI solutions through a proven, enterprise-grade technology platform.
Seamlessly integrated into existing clinical systems, the platform simplifies the deployment, management, and scaling of both third-party and custom AI applications-reducing implementation time, cost, and ongoing operational overhead for healthcare providers.
The Role
The Senior Customer Deployment Specialist plays a critical role within the Customer Operations function, leading complex customer implementations and accelerating adoption of the platform across clinical environments.
This is a hands-on, customer-facing position requiring deep technical expertise in healthcare IT, clinical system integration, and cloud infrastructure. You will own deployments end-to-end, working closely with clinical, technical, and non-technical stakeholders to ensure high-quality, secure, and timely delivery.
Key Responsibilities
Software Deployment & Configuration
Lead complex platform and third-party application deployments from initiation through post-implementation review
Configure and optimise deployments to meet performance, security, and customer-specific requirements
Champion deployment best practices aligned with regulatory, quality, and compliance standards
Architecture & Technical Leadership
Design and oversee enterprise healthcare IT architectures integrating PACS, RIS, EMR, AI solutions, and cloud-native services
Lead implementation of HL7 v2 and DICOM workflows, with future expansion to FHIR standards
Share deployment learnings with Solution Architects to continuously improve delivery standards
Technical Stakeholder Engagement
Work closely with customers and partners to gather technical and integration requirements
Act as a trusted subject matter expert, building confidence through clear technical guidance
Platform Management
Maintain and support Windows Server and Linux-based systems, ensuring platform stability, performance, and security
Healthcare Data Standards & Integration
Enable seamless data exchange between imaging modalities, hospital systems, and external partners using DICOM and HL7 v2
Interoperability & Web Services
Implement APIs and web services to support interoperability across healthcare systems
Tooling & Scripting
Develop and maintain scripts (Python, Bash, PowerShell) for automation, monitoring, and integration
Create and improve internal tooling to enhance deployment consistency, efficiency, and security
Troubleshooting
Respond rapidly to system issues, conduct root cause analysis, and implement corrective actions
Collaboration & Mentorship
Partner with Product, Engineering, and Customer Success teams to influence deployment readiness
Mentor junior team members and promote a culture of continuous improvement
Documentation & Compliance
Maintain detailed technical and deployment documentation
Adhere to all information security and acceptable use policies
Essential Experience & Qualifications
Significant experience in Healthcare IT, including enterprise software implementation
Degree in Computer Science, Software Engineering, or equivalent industry experience
Proven leadership delivering large-scale, complex deployments
Strong understanding of clinical workflows and system integration
Experience deploying software in virtualised environments (VMware, Hyper-V)
Technical Expertise
Microsoft Technologies
Expert-level Windows Server (2016+), Active Directory, scripting, and security
Linux Technologies
Expert-level Linux (Ubuntu, Red Hat, CentOS) including scripting and security
Strong experience configuring GPU resources in virtualised environments
Containers
Deep experience deploying Dockerised applications using Docker and Docker Compose
Healthcare Standards
Strong knowledge of DICOM, HL7 v2, VNA, PACS, and RIS systems
Web Services & APIs
RESTful services, XML, JSON
Cloud Infrastructure
Hands-on experience with AWS, Azure, or GCP (VMs, networking, security, storage)
Networking & Security
Solid understanding of networking, firewalls, VPNs, and healthcare data security
Experience working in regulated industries
Desirable
Cloud certifications (AWS, Azure, or GCP)
Kubernetes deployment and operations experience
Integration engines (e.g. Mirth, Rhapsody)
Infrastructure as Code (Terraform, ARM, Bicep)
Configuration management and monitoring tools
Personal Attributes
Strong ownership mindset with the ability to drive delivery independently
Excellent communication and stakeholder management skills
Structured, analytical, and detail-oriented approach
Collaborative, curious, and committed to continuous learning
Comfortable managing multiple projects and priorities
Deployments are primarily remote, with occasional travel to customer sites in the UK and Europe (historically limited)
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