Sr. WW Applied AI Specialist SA, Amazon Connect
This role involves guiding enterprise customers in designing and implementing AI-powered contact center solutions using Amazon Connect, with a focus on agentic AI, prompt engineering, and system integration. The specialist acts as a technical advisor, translating business needs into scalable cloud architectures while influencing product development through customer feedback. They also contribute to thought leadership via publications and events, and support internal teams with field enablement and technical expertise.