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Technical Support Engineer

Context Recruitment
London, United Kingdom
Last month
£40,000 – £42,000 pa

Salary

£40,000 – £42,000 pa

Job Type
Permanent
Work Location
Hybrid
Seniority
Mid
Education
Degree
Posted
30 Apr 2026 (Last month)
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Technical Support Engineer - Growing Managed Services Provider

London - Hybrid (3 days per week in their office)

Paying between £40,000-£42,000, depending on experience.

We're working with a fast-growing Managed Services Provider that is expanding its technical support function. They're seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP.

This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale.

Key Responsibilities

  • Provide high-quality 1st - 3rd line support across a broad customer base
  • Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments
  • Handle escalations from the 1st Line team and take ownership of more complex incidents
  • Support project delivery, migrations, and infrastructure improvements
  • Maintain accurate documentation and contribute to internal knowledge sharing
  • Deliver remote and occasional on-site support when required

Required experience:

  • Strong experience with the Microsoft ecosystem, including:
    • Microsoft 365 administration
    • Azure AD / Entra ID
    • Windows Server (2016/2019/2022)
    • Exchange Online, SharePoint Online, Teams
  • Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)
  • Experience working within an MSP or multi-customer environment
  • Confident troubleshooting hardware, software, and cloud-based issues

Highly Beneficial:

  • Exposure toGoogle Workspace
  • Experience supportingmacOS devices
  • PowerShell or other scripting knowledge
  • Familiarity with RMM/PSA tools

London - Hybrid (3 days per week in their office)

Paying between £40,000-£42,000, depending on experience.

Must be eligible to work in the UK.

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