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Service Desk Engineer - EUC

Pearson Whiffin Recruitment Group
Stroud, United Kingdom
Last week
£30,000 – £35,000 pa

Salary

£30,000 – £35,000 pa

Job Type
Permanent
Work Pattern
Full-time
Work Location
On-site
Seniority
Mid
Education
Degree
Posted
20 May 2026 (Last week)
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EUC Engineer – MacOS / Apple Devices / Cloud Technologies

Based onsite in Gloucester

We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms.

Key Responsibilities

  • Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
  • Configure, deploy, and manage Apple hardware across the business
  • Support modern workplace and endpoint management solutions
  • Troubleshoot hardware, software, connectivity, and user-related issues
  • Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity
  • Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms
  • Support device security, patching, compliance, and asset management
  • Collaborate with infrastructure and security teams on projects and improvements
  • Deliver excellent customer service and technical support to users at all levels

Skills & Experience Required

  • Proven experience in an EUC / Desktop Support / Endpoint Engineering role
  • Strong knowledge of MacOS and Apple ecosystem devices
  • Experience supporting laptops, desktops, and mobile devices in enterprise environments
  • Understanding of networking fundamentals and troubleshooting
  • Exposure to cloud technologies and SaaS platforms
  • Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable
  • Knowledge of Microsoft 365 and identity/access management solutions
  • Excellent communication and problem-solving skills

Desirable Skills

  • Apple certifications or relevant technical certifications
  • Experience in hybrid cloud environments
  • Scripting or automation knowledge (Bash, PowerShell, or similar)

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