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Senior IT Support Analyst

Flexible Solutionz
Liverpool, United Kingdom
2 days ago
Job Type
Permanent
Work Pattern
Shift-work
Work Location
On-site
Seniority
Senior
Education
Degree
Posted
2 Jun 2026 (2 days ago)
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Senior IT Support Analyst

Hours: 35 hours per week, Monday to Friday on a rota between 7:00am and 7:00pm, plus 1 in 6 weekend on-call support

We're looking for an experienced Senior IT Support Analyst to join our Technology team. This is an excellent opportunity for a skilled IT professional who enjoys solving complex technical issues, mentoring colleagues, and delivering outstanding customer support.

The Role
  • Act as an escalation point for complex application and infrastructure issues.
  • Provide technical support via phone, email and onsite assistance.
  • Mentor and support junior Service Desk team members.
  • Manage and resolve incidents, service requests and user issues efficiently.
  • Maintain technical documentation and contribute to the firm's knowledge base.
  • Liaise with third-party suppliers to ensure timely resolution of support tickets.
  • Support business-critical applications, telephony systems and core IT services.
About You
  • Previous experience in a busy IT Service Desk or Support environment.
  • Strong knowledge of Microsoft technologies including Azure, Exchange Online, Active Directory, Intune and Microsoft 365.
  • Experience supporting virtualised and hybrid cloud environments.
  • Knowledge of Citrix, Remote Desktop Services and endpoint management.
  • Understanding of networking fundamentals and IT service management processes.
  • Excellent troubleshooting, communication and customer service skills.
  • A proactive approach with the ability to perform well under pressure.
Desirable Skills
  • ITIL, Azure Fundamentals, CompTIA or similar certifications.
  • Experience with Microsoft Dynamics, PowerApps or Salesforce.
  • Previous experience within legal, claims or fleet management environments.

If you're a motivated IT professional looking to take the next step in your career and join a supportive, fast-paced technology team, we'd love to hear from you.

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