IT Support Engineer

IT Support Engineer

London | £35,000 - £42,000 | Office-Based | Occasional Client Visits

Are you an experienced IT Support or Cloud Engineer looking for a role where you'll have real influence, not just another queue of tickets?

We're partnering with a well-established, growing MSP that is looking to add a Cloud Support Engineer to its close-knit technical team. This is a varied position offering exposure to Microsoft cloud technologies, infrastructure, networking, security and client-facing project work.

You'll work alongside experienced engineers, supporting a diverse client base while helping to shape processes, improve service delivery and contribute to technical projects across multiple environments.

The Role

As part of a small technical team, you'll be involved in:

• Supporting and administering Microsoft 365 environments
• Troubleshooting infrastructure, networking and security issues
• Managing and maintaining cloud-based services and client systems
• Acting as a senior escalation point for technical incidents
• Supporting firewall, connectivity and endpoint management activities
• Assisting with project delivery, upgrades and system improvements
• Producing and maintaining technical documentation
• Building strong relationships with clients and providing a high level of service

About You

We're open to different backgrounds, but you'll ideally have experience with:

• MSP, service desk or IT support environments
• Microsoft 365, Windows Server and cloud technologies
• Networking fundamentals including DNS, DHCP, VPNs and firewalls
• FortiGate firewalls (highly desirable)
• Entra ID, Conditional Access and SharePoint
• Supporting and troubleshooting complex technical issues
• Working independently and taking ownership of tasks and projects

Experience with MDM platforms, Power BI or automation tools would be advantageous, but isn't essential.

What's on Offer?

• Exposure to a broad range of technologies and client environments
• A genuinely varied role combining support, infrastructure and cloud technologies
• The opportunity to influence how things are done within the business
• A supportive and collaborative team environment
• Clear scope to develop your skills and grow with the company

For more information or to apply, please contact Jon Brass at Circle Recruitment: jon.brass @ Circlerecruitment . com

Keywords: Cloud Support Engineer, IT Support Engineer, Infrastructure Engineer, Microsoft 365, MSP, 2nd Line Support, 3rd Line Support, Cloud Engineer, Network Support, Helpdesk Support.

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