IT Infrastructure Engineer

About the Role

As an IT Infrastructure Engineer, you'll be at the heart of our digital transformation, working across a wide range of technologies to support, develop, and secure our IT systems. You'll collaborate with teams across the business to ensure our infrastructure is robust, efficient, and aligned with strategic goals.

This is a hands-on, technical role where your input will directly impact our operational success and future growth.

Who We Are

We are committed to creating a sustainable built environment. Our mission is to work collaboratively with stakeholders to deliver excellence in complex infrastructure engineering. Our values - Right First Time, Respect, Integrity, Teamwork, and Excellence - are at the core of everything we do.

Key Responsibilities

Manage and maintain core infrastructure including networks, virtual servers, and on-prem/cloud environments (O365, Azure, Entra)

Monitor and support endpoint and server software, adhering to approved processes and licensing

Support our ERP (COINS) and internal software systems

Act as an escalation point for helpdesk tickets and drive service improvements

Lead and contribute to IT projects, both planned and ad hoc

Improve our IT security posture, aligning with standards like Cyber Essentials and ISO 27001

Create and maintain detailed documentation and technical playbooks

Identify opportunities for digital and process improvements

Support disaster recovery and business continuity planning

Automate system tasks using scripting tools like PowerShell and Power Automate

What You'll Bring

At least 5 years' experience in IT, including service desk and infrastructure roles

Strong knowledge of Microsoft environments - including O365, Azure, Intune, Defender, SharePoint, Teams, Entra ID, and Power Platform

Solid technical foundation in networking, server admin, virtualisation (Hyper-V), IAM/PAM, and endpoint security

Familiarity with ITIL practices, compliance frameworks, and regulated environments

Hands-on experience with automation, scripting, and CI/CD pipelines is a plus

Excellent communication, problem-solving, and project management skills

Preferred Qualifications

Microsoft Certifications (e.g. Azure Administrator, Security Compliance, Server Hybrid Admin)

CompTIA (Network+, Security+, Server+)

Membership in a professional IT body (e.g. BCS, ISACA, (ISC)², ITIL