Role:Infrastructure Support Engineer
Location: Gloucestershire (Hybrid – weekly office visits + client travel)
Salary: Up to £40,000 + Bonus
Benefits:Hybrid working, bonus scheme, pension, enhanced leave + perks
Our client, a leading organisation in the education IT services sector, is hiring anInfrastructure Support Engineer to deliver high-quality technical support and infrastructure expertise across a growing client base.
This role offers the opportunity to take ownership of helpdesk delivery while working on a wide range of modern infrastructure technologies, supporting both day-to-day operations and strategic projects.
What you’ll do
- Provide 2nd/3rd line remote support to client IT teams
- Deliver onsite and remote project engineering across infrastructure environments
- Support and manage firewalls, networks, servers, and cloud platforms
- Conduct technical assessments and contribute to infrastructure roadmaps
- Act as an escalation point for complex technical issues
You’ll work closely with internal teams, client stakeholders, and IT managers to ensure a consistently high standard of service and delivery.
What we’re looking for
- Strong 2nd/3rd line experience across networking, firewalls, and Windows Server
- Solid understanding of DNS, DHCP, routing, and subnetting
- Experience with Microsoft 365, Intune, and Entra ID
- Background working within an ITIL-aligned Service Desk environment
- Proven ability to deliver onsite and client-facing engineering support
The ideal candidate will bring strong communication skills, a consultative mindset, and a proactive approach, and will thrive in a client-focused, fast-paced environment.
Why join?
- Join a fast-growing, specialist IT organisation
- Exposure to varied and modern technologies across multiple environments
- Hybrid working with flexibility and autonomy
- Clear progression and continuous development opportunities
Apply now to play a key role in delivering exceptional IT services.
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