Platform Support Engineer
Central London (Hybrid – One day in the office every two weeks)
£50,000 per annum
Our client is looking for a Platform Support Engineer to join their growing technology team. This is an excellent opportunity for someone from a Linux Systems Administration, Infrastructure Support or Technical Operations background who enjoys troubleshooting issues and getting to the root cause of problems.
This is not a software development role. Instead, you'll be responsible for investigating infrastructure issues, monitoring alerts, analysing logs and helping to keep the company's platforms running smoothly.
What You'll Be Doing
Monitoring and triaging infrastructure issues reported through support channels
Investigating incidents within Linux environments using SSH and the command line
Reviewing logs and system performance to identify root causes
Escalating complex issues with clear documentation and context
Contributing to runbooks and knowledge sharing
Writing basic Bash scripts to automate repetitive tasks
Working with technologies including Docker, Jenkins and GitHub Actions
What They're Looking For
Essential:
Strong Linux experience and confidence working in the command line
Experience troubleshooting using Unix tools and log files
Familiarity with Docker or containerised environments
Basic Bash scripting skills
Strong communication and problem-solving abilities
Desirable:
Exposure to Prometheus, Grafana, Datadog or New Relic
Experience with AWS, Azure or GCP
Knowledge of YAML, Python or JavaScript
Understanding of Linux security and networking
What's on Offer
£50,000 salary
Hybrid working with just one day in the office every two weeks
Direct exposure to the Head of Technology
Clear progression to a Mid-Level Platform Support Engineer within 18 months
Dedicated learning budget and development time
If you're comfortable in a Linux environment and enjoy solving technical problems, we'd love to hear from you
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