IT Engineer (Projects + Support)
Caerphilly
Salary up to £45,000 + annual bonus + benefits
A hands-on IT role combining technical escalation and project delivery, within a genuinely employee-owned business.
You'll be joining a growing IT services company where the people delivering the work also own the business. As an employee-owned organisation, everyone has a stake in success, a voice in how things are done, and the space to grow their career properly. The culture is collaborative, supportive and practical - focused on doing great work, not ticking boxes.
This role sits across 2nd/ 3rd line support and infrastructure projects. You'll act as an escalation point for IT Technicians while also taking the lead on delivering solutions across cloud, infrastructure and security for a varied customer base.
What you'll be doing:
Acting as the technical escalation point for the IT Support team
Troubleshooting complex 2nd/3rd line issues across infrastructure, cloud and networking
Delivering IT projects including migrations, upgrades and new implementations
Administering Microsoft 365 and Azure environments
Supporting Windows Server, VMware and Hyper-V platforms
Managing backup and storage solutions (SAN, NAS, Veeam)
Working with firewalls, VPNs, wireless and wider security technologies
Producing clear documentation and contributing to shared technical knowledge
Working directly with customers, both on-site and remotely
What they're looking for:
Strong experience in a 2nd or 3rd line IT support / infrastructure role
Confident with Microsoft 365 administration and troubleshooting
Solid Windows Server and virtualisation experience
Good networking fundamentals (TCP/IP, VLANs, VPNs, wireless)
Backup and storage experience
Comfortable owning escalations and managing multiple priorities
Clear communication skills and a strong customer-first mindset
A proactive, hands-on approach with genuine interest in technology
Full UK driving licence and access to own transport
MSP experience (Essential)
Nice to have:
Azure IaaS design and deployment
Firewall and network security technologies
PowerShell or automation experience
Microsoft, VMware, CompTIA or ITIL certifications (or working towards them)
If you're an IT Engineer looking for responsibility, variety and a role where your input actually counts, this is a strong next move.
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