Delivery Lead

Role: Delivery Lead

Reports to: Head of IT

Location: Derbyshire, with travel to various sites

Salary: Circa £55,000 – 70,000 per annum

About the business

My client is a large UK-based organisation operating within a high-volume service environment. The business manages hundreds of thousands of customer jobs annually through core operational systems that support the full lifecycle from initial request through to invoicing and payment. An international parent group backs the organisation and has ambitious growth plans over the coming years, with technology playing a central role in enabling operational efficiency and scalability.

Working department:

They have a development team of 7 developers, an infrastructure team, and business stakeholders.

The role

This is a newly created position designed to bring structure and coordination to the IT delivery function. The Delivery Lead owns the project backlog, sequences work based on commercial priority, manages stakeholders, and ensures development and infrastructure teams remain focused on delivering maximum business value.

This is not a traditional project management role. The successful candidate will require sufficient technical understanding to scope work with developers, challenge estimates, and translate business requirements into structured delivery plans without over-reliance on senior technical resources. The role sits at the intersection of business need and technical delivery.

The technology landscape includes web applications, cloud-hosted systems, mobile applications, and a variety of supporting platforms. A broader modernisation programme is planned, including a transition toward more modular, service-based architecture while maintaining operational stability.

Key responsibilities

• Own the IT project backlog: maintain, prioritise, and sequence work based on commercial impact. Provide regular progress updates to senior leadership.
• Coordinate all project-based work across development and infrastructure teams, ensuring alignment of priorities and effective use of resources.
• Translate business requirements into clearly scoped work packages suitable for technical delivery.
• Manage delivery timelines, scope, and dependencies, identifying and mitigating risks proactively.
• Collaborate with technical leads to ensure solutions are robust, scalable, and aligned with architectural direction.
• Own release planning and coordinate testing to ensure quality before deployment.
• Manage stakeholder expectations, providing clear visibility of current, upcoming, and deferred work.
• Build and maintain a rolling delivery roadmap, refreshed regularly based on business priorities and team capacity.

First 90 days:

• Map key operational processes end-to-end, identifying manual steps and opportunities for automation.
• Assess and prioritise the delivery backlog based on commercial impact and efficiency gains.
• Establish delivery cadence, including planning cycles, reporting, and release coordination.
• Build strong relationships with technical teams and gain a clear understanding of systems, architecture, and constraints.
• Deliver an initial roadmap aligned to business priorities.

Person specification:

Essential:

• Proven experience in delivery leadership or technical project management within a software development environment.
• Strong technical understanding, including the ability to interpret code, understand architectural decisions, and work closely with developers to scope delivery.
• Experience with modern web application environments and associated technologies.
• Strong stakeholder management skills, with the ability to balance competing priorities.
• Experience working with agile or iterative delivery approaches in practical environments.
• Commercial awareness and an understanding of how technology delivery supports business outcomes.
• Comfortable operating within complex or legacy system environments with limited documentation.
• Desirable:
• Experience within high-volume, operationally focused industries (e.g. logistics, field services, or similar).
• Familiarity with cloud-based hosting environments.
• Exposure to modern architectural approaches, including service-based or modular systems.
• Understanding of API-led design principles.