Cloud Engineer (2nd Line Support) & Team Coordinator
About the Role
Are you ready to step into a role where you can make a real impact? We're seeking a proactive Cloud Engineer & Team Coordinator to help shape and support a growing managed services business.
This is an opportunity to work across a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. You'll report directly to the Managing Director and act as a vital link between engineering, support, and customer success.
Job Title: Cloud Engineer & Team Coordinator
Location: London (office-based with occasional travel)
Salary: Circa £40,000 (depending on experience)
Hours: 40 hours per week (core hours 09:00-17:30, with rota for early starts and occasional Saturday emergency cover)
Key Responsibilities
Cloud Operations & Support
Provide day-to-day support for client cloud systems and security environments
Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint)
Act as a technical escalation point for firewall and network queries
Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team
Collaborate with third-party suppliers delivering elements of serviceCustomer Service
Build strong, trust-based relationships with clients
Deliver a high standard of customer service and technical support
Gather and share customer feedback to support continuous improvementCloud & Network Management
Maintain accurate documentation of security and network configurations
Test and deploy updates to firewalls and routers
Ensure infrastructure changes are tracked and managed effectivelyTeam Coordination
Coordinate senior engineers, ensuring they have the tools and resources needed
Support operational and administrative tasks within a busy MSP environment
Track product updates and pricing changes to ensure accurate client billingSkills & Experience
Technical Skills
2nd Line Support experience (3 years), happy to be an all-arounder providing 1st-3rd line support
Experience with firewall technologies (FortiGate preferred)
Strong knowledge of Windows environments and hardware troubleshooting
Experience with MDM solutions
Familiarity with Microsoft 365, including Conditional Access and SharePoint
Power BI knowledge (desirable)
Ability to work independently and deliver technical tasks on time
Proven experience coordinating work across multiple stakeholdersQualifications & Background
A-Level, HND, or equivalent qualification
Experience in a support helpdesk environment (MSP experience advantageous)
Relevant certifications or demonstrated commitment to developing technical expertiseWhat's on Offer
Exposure to a broad and evolving technology stack
Opportunities to develop skills in emerging technologies
Autonomy to shape and improve your technical environment
Clear progression opportunities, with potential to grow into leadership roles
Flexible benefits package (including options such as childcare vouchers and medical cover)About the Client
They are a well-established, technically focused MSP with over 20 years of experience delivering enterprise-level solutions to growing businesses. Their success is built on hiring talented individuals who are passionate about IT and committed to continuous learning.
Why Join Them?
If you're looking for a role where you can take ownership, influence outcomes, and grow alongside a supportive and skilled team, this could be the perfect next step in your career.
To progress matters send your CV to Laura at
Services Advertised are those of an Employment Agency
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