AWS Connect Architect

Job Title: AWS Connect Architect

Location: London, UK (Hybrid - 2 days/week in office) Job Type: Full-Time / Contract

The Role

We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact centre solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach.

Key Responsibilities

Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation.

Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway.

Automation: Implement "Contact Centre as Code" using Terraform or CloudFormation to ensure scalable, repeatable deployments.

Engineering: Develop microservices-based solutions to enhance contact centre functionality and performance monitoring (CloudWatch).

Collaboration: Partner with stakeholders to translate business requirements into robust technical roadmaps.

Technical Requirements

Amazon Connect: Deep hands-on experience in architecting and deploying AWS Contact Centre solutions.

AWS Ecosystem: Strong proficiency in Lambda, API Gateway, IAM, and DynamoDB.

ServiceNow Integration: Proven experience implementing and integrating ServiceNow (ITSM/ITOM) within a contact centre environment.

DevOps & CI/CD: Expert knowledge of CI/CD architecture and Infrastructure as Code (specifically Terraform).

Architecture Patterns: Strong understanding of SOA, Microservices, and Event-Driven architecture.

Preferred Skills

Experience with Salesforce Marketing Cloud or Campaign Operations.

Knowledge of ServiceNow Event Management and Functional Testing.

Background in telecom technologies (SIP, VoIP, PSTN).

Mandatory Skills:

AWS Iaas, CI/CD Architecture, Performance Monitoring- Cloud Native (Aws Cloud Watch, Azure Cloud Monitor) - Testing, SOA and Microservices Based Architecture, Software Engineering and Design Architecture

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business