2nd Line Technical Support Engineer
Location: Knutsford, Cheshire
Salary: Competitive + Benefits
Job Type: Full Time, Permanent
Howard James Recruitment are recruiting for an experienced 2nd Line Technical Support Engineer to join a growing technology business based in Knutsford.
This is an excellent opportunity for a technically minded IT professional with a strong background in enterprise infrastructure support. Working as part of a specialist team, you will diagnose and resolve complex technical issues, maintain critical systems, and deliver a first-class support experience. We are looking for a proactive, self-motivated individual who takes ownership of problems, thrives in a fast-paced environment, and is driven by continuous improvement.
Key Responsibilities
* Investigate, diagnose and resolve 2nd Line technical support issues within agreed service levels.
* Troubleshoot server, network and infrastructure issues, performing root cause analysis and implementing preventative measures.
* Perform system installations, configurations, maintenance and upgrades across hybrid cloud and on-premise environments.
* Monitor infrastructure performance, identifying opportunities for optimisation and ensuring systems meet agreed service standards.
* Support infrastructure automation tools, CI/CD environments and deployment processes.
* Maintain accurate technical documentation, operational procedures and knowledge base articles.
* Communicate effectively with customers, providing timely updates and ensuring a high standard of service throughout.
* Collaborate with internal teams to achieve timely resolutions, escalating complex issues where appropriate.
Skills & Experience Required
* Minimum 2 years' experience supporting enterprise IT infrastructure in a technical support role.
* Proven commercial experience with Microsoft Azure environments.
* Strong Linux administration and troubleshooting skills.
* Solid knowledge of Windows Server (2012–2019), RedHat Linux, Microsoft SQL Server, Active Directory and networking technologies.
* Experience working within SLA-driven environments using ticket management systems.
* Familiarity with container platforms (Docker/Kubernetes) and scripting languages such as PowerShell, Python or Bash.
Desirable Skills
* Exposure to Infrastructure as Code tools such as Terraform or Ansible.
* Understanding of CI/CD methodologies and deployment pipelines.
* Professional certifications such as ITIL Foundation or Microsoft Azure.
* Degree in Computer Science, Information Systems or a related discipline.
What's on Offer?
* A role within a growing and innovative technology business.
* Exposure to modern cloud, infrastructure and automation technologies.
* Ongoing training and genuine opportunities for career progression.
* A supportive, collaborative working environment.
To apply, please submit your CV today. All applications will be handled in the strictest confidence by Howard James Recruitment
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