National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Service Delivery Manager

Birmingham
4 days ago
Create job alert

Service Delivery Manager – Digital Workspace

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.

Responsibilities 

Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.

Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive.

Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.

Drive continuous improvement and automation across services, processes, and platforms.

Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.

Oversee operational change assurance, service resilience, and risk mitigation activities.

Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.

Participate in a 24/7 on-call rota for major incident management.

Deputise for the Director of Digital Workspace as needed.

Experience & Knowledge:

Strong background in IT service delivery management, ideally in a fast-paced, agile environment.

Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).

Solid understanding of DevOps practices, cloud platforms, and operational processes.

Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.

Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.

Familiarity with governance and compliance frameworks.

Desirable Certifications:

Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer

ITIL Foundation Certification

Experience with Agile methodologies

Benefits:

Annual bonus scheme

25 days holiday + bank holidays + your birthday off

Private healthcare

Career development, training, and upskilling

Interested? Please Click Apply Now!

Service Delivery Manager – Digital Workspace

Related Jobs

View all jobs

Service Delivery Manager

Service Delivery Manager

IT Security Analyst

Applications Support Lead (Azure DevOps)

Head Of Cloud Managed Services

IT Infrastructure Engineer (3rd Line)

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Cloud Computing Jobs Skills Radar 2026: Emerging Frameworks, Languages & Tools to Learn Now

Cloud computing is no longer just a trend—it’s the foundational layer of digital transformation across nearly every sector in the UK. From government and fintech to healthtech and AI, cloud-native technologies underpin the systems that keep businesses agile, secure, and scalable. Welcome to the Cloud Computing Jobs Skills Radar 2026—an essential guide to the emerging tools, platforms, frameworks, and languages UK cloud employers are prioritising. Whether you’re a DevOps engineer, solutions architect, or platform specialist, this annual radar will help you stay aligned with real market demand.

How to Find Hidden Cloud Computing Jobs in the UK Using Professional Bodies like BCS, IET & More

Cloud computing is no longer just an IT function—it's the backbone of digital transformation across every sector. From DevOps and SRE to cybersecurity and cloud architecture, the demand for cloud professionals in the UK is rising sharply. But here’s the challenge: many of the best cloud computing jobs are never advertised publicly. So how do you find them? In this guide, we’ll explore how to uncover hidden cloud computing jobs in the UK by using professional bodies like BCS, IET, Cloud Industry Forum, and more. You’ll learn how to tap into membership directories, join special-interest groups, attend CPD events, and use insider networks to get ahead in your job search—before roles hit the job boards.

How to Get a Better Cloud Computing Job After a Lay-Off or Redundancy

Lay-offs in the cloud computing sector have hit many professionals hard in recent years, often as part of broader tech cutbacks or cloud migration slowdowns. But the truth is: cloud skills remain in high demand. From AWS and Azure to Google Cloud Platform (GCP), UK employers across fintech, healthcare, government, defence, and retail are still hiring cloud engineers, DevOps professionals, solutions architects, and platform specialists. Redundancy doesn’t mean you're off-track—it can be the launchpad for your next, better role. This guide will walk you through the essential steps to bounce back, rebuild confidence, and secure a cloud computing role that aligns with your skills and goals.