CRM Associate Developer (Dynamics)

About the Role:
At Money Advice Trust, we’re passionate about making a positive difference. We’re now looking for a Dynamics CRM Associate Developer to join our team and help us achieve our mission.
As a Dynamics CRM Associate Developer, you will play a key role in delivering high-quality CRM solutions using Microsoft Dynamics 365 and the Power Platform. This is a hands-on technical position focused on configuration, customisation, and solution implementation to support critical business processes.
We’re looking for someone with proven experience in Dynamics 365 CE who can take full ownership of the solution lifecycle, from running workshops and gathering requirements to designing, building, and deploying robust applications.
You’ll bring strong expertise in Power Apps, Power Automate, and Dataverse, and be confident troubleshooting and resolving intermediate to complex issues, including escalated service requests.
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Your key responsibilities will include:
· Configuring and customising Dynamics 365 CE (model-driven apps, Dataverse) to deliver business requirements
· Building workflows, forms, views, business rules, and process flows using Power Platform tools, with a focus on scalability and maintainability
· Translating business requirements into robust CRM features and delivering them to specification
· Supporting documentation, testing, and deployment of CRM functionality
· Contributing to structured release processes using Azure DevOps (or similar)
· Troubleshooting and resolving intermediate to complex issues, including collaborating with support teams and taking ownership of escalated service requests.
· Maintaining clear records of configuration and technical changes
About You:
Our ideal candidate will bring:
· Proven experience delivering solutions in Dynamics 365 CE and the Power Platform in a professional environment (not just personal projects or training exercises).
· Hands-on expertise with Power Apps, Power Automate, and Dataverse, including building and deploying production-ready solutions.
· Solid understanding of CRM security roles, data models, and solution configuration, with experience troubleshooting and optimising existing systems
· Ability to work independently on assigned tasks and take ownership of deliverables, while collaborating effectively within a team
· Strong communication and documentation skills, including writing technical specifications and user guides.
· Experience engaging with stakeholders to gather requirements and provide solutions.
· Excellent attention to detail and ability to manage multiple tasks effectively
What We Offer:
We believe in taking care of our people, and we offer a great range of benefits, including:
· 29 days annual leave plus bank holidays
· A contributory pension scheme
· Flexible hybrid working arrangement
· Generous Life Insurance
· Wellbeing days to support your mental health
· A healthcare cashback scheme
· Access to an Employee Assistance Programme
· Working outside the UK (up to 30 days in a 12-month period)
· Free on-site gym (Birmingham)
· Enhanced maternity pay
· A birthday voucher to celebrate your special day
How to Apply
We’d love to learn more about you! Please send us your CV and a short supporting statement (max 400 words) telling us why you’d be a great addition to our team.
We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations — this helps us understand your genuine interest in the role and what makes you unique.
If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.
Important Information
We may close this role early if we receive a high number of applications, so please apply as soon as possible.
We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.
Our Commitment to Inclusion
We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values — We put people first, We support each other, We solve problems — underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.
We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds