Cloud Project Manager

The Project Manager will drive end to end delivery of projects to customers, maintaining communication with all stakeholders to ensure efficient and successful project delivery across the full client engagement lifecycle within scope, schedule, budget and quality parameters.

Key responsibilities:

Duties will include, but are not restricted to the following:

• Successful project delivery
  
• Plan and direct the overall project of work through driving a clear vision and goals.
  
• Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation.
  
• Successful commercial delivery of projects, within budget and agreed timescales.
  
• Effective management of issues and risks ensuring that options and solutions are validated and the impacts of decisions clearly articulated and understood.
  
• Ensuring deliverables are built to and agreed quality .
  
  
• Conform to project management standards, champion their use and contribute to their development.
  
• Ability to lead and deliver projects via various methodologies, AGILE / SCRUM, Waterfall, Hybrid.
  
• Contribute to and delivery relevant reporting across the Delivery and Cloud Services Group functions to internal and external parties.
  
• Ensure accurate and effective documentation and reporting during delivery and into service.
  
  Stakeholder management
  
  
• Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention.
  
• Creating and retaining customer engagement throughout the whole project/engagement lifecycle.
  
• Materially shaping the project to get the optimum outcome for all stakeholders.
  
• Using an understanding of the customers strategic importance and to actively contribute to account success.
  
• Demonstrable experience in managing 3rd parties within the engagement lifecycle.
  
  Commercial activities
  
  
• Manage the capacity and forecasting of the project management team ensuring capability and numbers match the pipeline of approved projects.
  
• Key contributor to pre-sales activities of relevant projects and opportunities.
  
• Identifying and following up all new business opportunities with the customer.
  
  People management
  
  
• Taking direction from colleagues to ensure the project is aligned with broader account strategies, however, for some customers/project, the project manager may be the principle relationship owner
  
• Ensure the allocation of relevant resources to ensure delivery success.
  
• Mentoring colleagues in project management best practice where required.
  
• Direct experience of building, managing and developing a team.
  
• This list of responsibilities is not exhaustive, and the role holder is expected to reasonably take on any other responsibilities required to support business activities within the Group.?
  
  Person specification
  
  The ideal candidate will be able to demonstrate the following skills and experience:
  
  Essential
  
  Skills
  
  
• Superior communication skills, with ability to articulate written and verbal communications clearly and concisely
  
• Ability to manage communication with stakeholders at a variety of levels, and select the most appropriate method of communication.
  
• Confidence in leading project meetings and presentations, and ability to present complex ideas to a non-technical audience.
  
• Ability to anticipate stakeholder and colleague needs and respond accordingly.
  
• Expert experience and knowledge across various delivery and management methodologies.
  
• Experience of working in shared service environments.
  
• Ability to see the wider picture and consider consequences.
  
• Ability to estimate and forecast progress accurately.
  
• Ability to translate ideas and solutions to clear tasks and models.
  
• Experience in working across the full customer engagement lifecycle.
  
• Ability to identify and manage risk, dependencies and constraints.
  
  Knowledge
  
  
• Proven experience of systems integration and implementation projects
  
• Experience of public/private Cloud technologies and associated services
  
• Demonstrable experience of operational service processes and handover practices
  
• Working knowledge of design methods, models and techniques.
  
• Experience of working on multiple and large-scale IT infrastructure projects
  
• Experience of leading project teams to success.
  
• Good commercial awareness and understanding of the need for business value.
  
• Recognised Project Management qualification or equivalent professional experience.
  
  Behaviours
  
  
• High level of self-awareness.
  
• Pragmatism and drive to resolve problems efficiently.
  
• Drive and determination.
  
• Collaborates well looking for a win-win solution wherever possible.
  
• Positive, proactive attitude and approachable nature.
  
  Desirable
  
  
• Knowledge and experience of working in a DevOps/SRE environment.
  
• Evidence of taking a pro-active approach in evolving process improvements.
  
• Experience of account and service management.
  
• Awareness of business process modelling