Client Relationship Executive

Client Relationship Executive

Salary: Starting at £30,000 per year, depending on experience, plus a yearly bonus based on company performance

Hours: Monday to Friday, 9:00 am – 5:00 pm with a one-hour break

A hands-on role focused on building strong client relationships, understanding customer needs, and supporting business growth.

Set3 Solutions is offering an opportunity for a Client Relationship Executive to join our growing, close-knit team. As a leading UK partner for ManageEngine, a global suite of IT management tools, Set3 provides licensing, consultancy, training, implementation, and general technical services across the entire product range. ManageEngine delivers everything from service desks and device management to security and cloud monitoring, and Set3 helps customers across the UK adopt and use these solutions effectively.

With steady year-on-year growth, we are looking to expand our small, friendly team further. At Set3, with fewer than 10 employees, culture comes first. We pride ourselves on maintaining a supportive and flexible workplace where everyone’s ideas are valued. You’ll have the opportunity to get involved in different areas of the business and join a team that genuinely enjoys working together. Our goal is to make the office a place where people want to come, not just have to.

As the Client Relationship Executive, you’ll maintain active engagement with all potential, existing, and past customers, keeping clients connected across multiple channels, from phone calls and emails to LinkedIn posts and other marketing activity. You’ll gather insight, track satisfaction and trends, identify opportunities for growth, maintain accurate CRM records, and work closely with internal teams to ensure customers get the best experience possible. Full training and support are provided, with ongoing opportunities to develop expertise across the ManageEngine suite.

If you’re organised, proactive, creative, and motivated by seeing relationships grow and customers succeed, this is the ideal role to expand your skills in client engagement and marketing while contributing to a small, dynamic team.

Key Responsibilities

Client Engagement and Relationship:

Maintain active engagement with all customers, conducting regular check-ins via phone, email, video calls, and social media to keep communication consistent and meaningful.
Track account health, usage trends, and customer satisfaction to anticipate issues and spot opportunities for growth.
Gather and log client feedback to inform marketing, sales, and product decisions, acting as the “voice of the customer”.
Identify new business, up-sell, cross-sell, or renewal opportunities and coordinate internal follow-ups.
Book, prepare, and run meetings with clients and internal teams, ensuring pre-meeting briefs, collateral, and follow-ups are in place.

Marketing and Communication:

Support marketing and engagement activity by creating LinkedIn posts, email campaigns, and short content pieces, liaising with ManageEngine’s marketing teams where appropriate.
Stay up to date with the latest ManageEngine updates, products, and events, sharing relevant information with clients and internal teams.
Collect testimonials, success stories, and reviews to support marketing and advocacy efforts.

Events and Networking:

Represent Set3 positively at tech shows, industry events, and informal client networking opportunities.

Insight and Reporting:

Track engagement metrics, analyse trends, and provide actionable insights to internal teams to improve client satisfaction and business outcomes.
Maintain and improve CRM records to ensure accurate and up-to-date customer data.

About You:

Confident communicator, comfortable engaging clients across multiple channels.
Creative and flexible, with an interest in marketing, social media, and client engagement tools.
Organised, proactive, and able to manage multiple priorities and accounts.
Collaborative, able to build rapport across teams and stakeholders.
Previous experience in client-facing roles is desirable, but we value initiative, adaptability, and a proactive approach above all.
Familiarity with CRM systems and marketing tools is advantageous but not essential.

Benefits:

23 days’ annual leave, plus public holidays.
Your birthday off each year.
Yearly bonus based on company performance.
Friendly, supportive, and flexible working environment.
Office located in a picturesque area, with gardens, countryside walks nearby, and on-site parking.
Full training provided, with ongoing opportunities to expand your knowledge across the ManageEngine product range.
A constantly evolving product suite keeps the role engaging and varied.
Opportunity to contribute ideas and help shape the way the role works for you.
Modern Apple-based office hardware, including a Mac Mini (no slow computers here!)