Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Amazon Connect Developer

Barnwood
4 days ago
Create job alert

Urgent Amazon Connect Developer
Hybrid - Glasgow
Duration - initially 6 months
We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards.
Core Responsibilities
Solution Architecture & Design

  • Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience.
  • Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization.
    Implementation & Migration
  • Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect.
  • Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities.
    Integration & Ecosystem
  • Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions.
  • Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena).
    Security, Compliance & Governance
  • Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity.
  • Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (e.g., NHS DSP Toolkit, HIPAA).
  • Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling.
    DevOps & Automation
  • Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK.
  • Implement automated testing and version control for safe, repeatable deployments.
    Operational Excellence
  • Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring.
  • Lead capacity planning, incident management, and continuous improvement initiatives.
    Stakeholder Engagement
  • Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies.
  • Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits.
    Required Qualifications
  • 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect.
  • Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations.
  • Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB.
  • Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit).
  • Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python).
    Preferred Qualifications
  • AWS Solutions Architect – Professional and Amazon Connect specialization.
  • Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns.
  • Sector experience in healthcare/public sector or regulated industries.
  • Familiarity with SIP, telephony routing, and Ofcom regulations.
    Success Metrics
  • Delivery of secure, compliant architecture aligned to global regulatory standards.
  • Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT.
  • Full migration from legacy platforms within agreed timelines and governance frameworks.
    Compliance & Regulatory Assurance
    This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide

Related Jobs

View all jobs

Service Operations Engineer

Principal AWS Architect

Senior Data Engineer

AWS Platform Engineer - SC Cleared

BI Specialist (SQL / Azure) - Perm (FTC) - Hybrid

AWS Solutions Architect

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Cloud Computing Recruitment Trends 2025 (UK): What Job Seekers Must Know About Today’s Hiring Process

Summary: UK cloud hiring has shifted from title-led CV screens to capability-driven assessments that emphasise platform reliability, cost control (FinOps), defence-in-depth security, automation via IaC, high-availability design, and measurable business impact. This guide explains what’s changed, what to expect in interviews & how to prepare—especially for platform engineers, SREs, cloud security engineers, DevOps, solutions architects, FinOps practitioners & data/AI platform engineers. Who this is for: Cloud/platform engineers, SREs, DevOps, cloud security, FinOps, network engineers, solutions/enterprise architects, data/ML platform engineers, observability engineers & cloud product managers targeting roles in the UK.

Why Cloud Computing Careers in the UK Are Becoming More Multidisciplinary

For many years, cloud computing careers in the UK meant roles for infrastructure specialists, system administrators, network engineers & software developers. Today, the picture looks very different. Cloud has become the backbone of digital transformation across industries — from healthcare to finance, education to government. With that reach comes new expectations. Cloud isn’t just about servers & storage anymore. It’s about handling sensitive data responsibly, meeting regulatory obligations, designing intuitive user experiences, communicating clearly with diverse stakeholders & understanding how people actually interact with complex digital systems. This means cloud careers are increasingly multidisciplinary, requiring expertise in law, ethics, psychology, linguistics & design alongside technical skills. In this article, we’ll explore why cloud careers in the UK are broadening, how these five disciplines intersect with cloud work, what it means for job-seekers & employers, and how to future-proof your career in this fast-changing sector.

Cloud Computing Team Structures Explained: Who Does What in a Modern Cloud Department

Cloud computing has transformed how organisations in the UK and worldwide design, deliver, and maintain their IT infrastructure. Whether it’s migrating on-premise workloads to the cloud, building cloud-native applications, or optimising for cost, performance, and security — organisations of all sizes need cloud teams with clearly defined roles. For someone applying for cloud computing jobs, or hiring for them, knowing who does what in a modern cloud department gives you an edge. This article describes the core roles you’ll find in a mature cloud team, how these roles work together through the cloud lifecycle, what skills UK employers tend to expect, typical career paths and salaries, plus the challenges of structuring cloud computing teams.