2nd Line Infrastructure Engineer

Net Consulting is seeking a skilled and motivated Level 2 Infrastructure Engineer to support and maintain a wide range of enterprise technologies across hybrid environments. This role is ideal for professionals with hands-on experience in container orchestration, network infrastructure, and enterprise monitoring and security tools.
Primarily based in Cardiff, with occasional travel to other customer locations as required. You will be responsible for supporting critical infrastructure components including Kubernetes, OpenShift, Dell servers, Cisco and Juniper networking, SAN and VDI environments, and security appliances such as Nexor data diodes and Endace packet probes.
This is a dynamic opportunity to work in a fast-paced, secure environment, contributing to the stability, performance, and security of enterprise systems. You must be eligible for UK Security Check (SC) clearance, with the potential to progress to Developed Vetting (DV) clearance.
Responsibilities

• Provide Level 2 support for infrastructure platforms including:
  
  • Kubernetes, K3s, OpenShift, Podman, Rancher
    
  • Dell servers, Cisco firewalls, Juniper and Cisco switches
    
  • Brocade fabric switches, SAN storage, VMware
    
  • SolarWinds, Endace packet probes, Gigamon, Nexor data diodes
    
  • VDI environments
    
  • ESXi and KVM Hypervisors
    
  • Windows Server OS
    
  • RedHat Enterprise Linux OS
    
• Monitor and maintain system performance, availability, and security
  
• Troubleshoot and resolve incidents, escalating to Level 3 support teams when necessary
  
• Liaise with Level 3 engineers to ensure timely resolution of complex issues and to support root cause analysis
  
• Document escalation paths and maintain clear communication channels between support tiers
  
• Support patching, upgrades, and configuration changes across infrastructure
  
• Collaborate with engineering and security teams to implement best practices
  
• Maintain accurate documentation of systems, configurations, and procedures
  
• Participate in on-call rotations and respond to critical incidents
  
• Contribute to infrastructure automation and continuous improvement initiatives
  Skills & Experience
  Essential
  
• Proven experience in a Level 2 infrastructure or systems support role
  
• Hands-on experience with some of the following:
  
  • Container platforms: Kubernetes, OpenShift, K3s, Podman, Rancher
    
  • Networking: Cisco firewalls/switches, Juniper switches, Brocade fabrics
    
  • Storage & Virtualisation: SAN, VMware ESXi, VDI
    
  • Monitoring & Security: SolarWinds, Endace, Gigamon, Nexor
    
  • Operating Systems: Windows Server, Linux
    Strong troubleshooting and diagnostic skills
    Familiarity with Linux and Windows server environments
    Ability to work independently and collaboratively in a secure environment
    Effective communication skills for liaising with Level 3 support and other stakeholders
    Eligible for UK SC/DV clearance
    Full UK Driving Licence
    Desirable
    Experience with infrastructure automation (e.g., Ansible, Terraform)
    Scripting skills (e.g., Bash, PowerShell, Python)
    KVM Hypervisor experience
    Exposure to ITIL-based service management
    Familiarity with secure environments and MOD standards
    Person Specification
    Integrity & Professionalism: Demonstrates honesty, ethical behaviour, and professionalism in all interactions, reflecting NCL’s commitment to transparency and trust
    Customer Focus: Committed to delivering value and building long-term partnerships with clients by understanding their needs and exceeding expectations
    Collaboration: Works effectively as part of a team, contributing to shared goals and supporting colleagues across departments
    Adaptability: Thrives in a fast-paced, evolving environment and is able to manage changing priorities with resilience
    Accountability: Takes ownership of tasks and decisions, showing initiative and responsibility in delivering high-quality outcomes
    Curious and proactive in learning new technologies and staying current with cyber threats and security trends
    Clear communicator, able to explain technical issues to both technical and non-technical audiences
    Detail-oriented, with strong analytical and problem-solving skills
    Committed to sustainability, showing awareness of environmental and social responsibility in the workplace
    Health & Wellbeing Awareness: Values a positive work/life balance and contributes to a supportive and respectful working environment
    Company Benefits
    Competitive Salary
    Workplace Benefits: Contributory Pension Scheme, Private Medical Insurance, Life Assurance, Critical Illness Cover, Health & Wellbeing
    25 Days’ Annual Leave (in addition to Bank Holidays)
    Performance Bonuses (Personal & Company)
    Excellent Career Progression Opportunities
    On-call/call-out allowance, where applicable