2nd / 3rd Line IT Support Engineer

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2 months ago

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2nd / 3rd Line IT Support Engineer - Send - £45,000 - Great Opportunity!

Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments? Do you enjoy working in a fast-paced setting where no two days are the same? If so, this could be the perfect next step in your career.

We’re working with a growing Managed Service Provider currently operating with a close-knit team of three, with ambitious plans to expand over the coming years. This is a fantastic opportunity to join early in their growth journey and play a key role in shaping the technical direction of the business.

The Role

You’ll be providing high-level support to a diverse client base, handling escalations, project work, and contributing to continuous improvement across client environments.

Key responsibilities include:

Providing 2nd and 3rd line remote and on-site support
Managing escalated tickets and complex technical issues
Supporting and maintaining Microsoft 365, Windows Server, and networking environments
Assisting with infrastructure upgrades and cloud migrations
Contributing to documentation and best practice improvements
Delivering excellent customer service at all times

About You

Proven experience working within an MSP environment (essential)
Strong troubleshooting skills across desktop, server, and network technologies
Experience with Microsoft 365, Azure, Active Directory, firewalls, backups, and virtualisation
Full UK driving licence (essential)
Keen, enthusiastic, and motivated to develop
Strong communication skills and a proactive mindset

What’s On Offer

£35,000 – £45,000 salary (depending on experience)
Modern office environment
On-site parking
Paid certifications and ongoing professional development
Genuine career progression as the company grows
Opportunity to be a key part of an ambitious and expanding MSP

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN

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