2nd Line Service Desk / Field Engineer
This role involves providing advanced technical support across cloud, on-premises, and hybrid environments, with responsibilities spanning remote troubleshooting, on-site client visits, and participation in infrastructure projects. The engineer will resolve complex issues in Microsoft 365, Azure, networking, and virtualisation platforms while mentoring junior staff and maintaining detailed documentation. It offers a dynamic mix of service desk escalation, field work, and project-based tasks within a growing MSP.