Sr. WW Applied AI Specialist SA, Amazon Connect
This role involves guiding enterprise customers in adopting AI-powered contact center solutions using Amazon Connect, with a focus on designing agentic AI systems, prompt engineering, and integrating AI agents into existing architectures. The specialist acts as a technical advisor, bridging customer needs with product development and influencing the roadmap through direct feedback. It emphasizes thought leadership, field enablement, and collaboration with GTM teams to solve complex customer challenges in the contact center domain.