3rd Line IT Engineer
Wimbledon | £45,000 - £52,000 | Office-Based | Occasional Client Visits
MUST LIVE WITHIN 45 MINS of Wimbledon. Applications outside of this range will not be considered.
Are you an experienced 3rd Line or Senior Cloud Engineer looking for a role where you'll have real influence, not just another queue of tickets?
We're partnering with a well-established, growing MSP that is looking to add a 3rd Line IT Engineer to its close-knit technical team. This is a senior, varied position offering exposure to Microsoft cloud technologies, infrastructure, networking, security and client-facing project work - with genuine scope to shape how the technical team operates.
You'll work alongside experienced engineers and act as a key escalation point, supporting a diverse client base while leading on projects, improving service delivery, and mentoring less experienced members of the team.
The Role
As a senior member of a small technical team, you'll be involved in:
- Supporting and administering Microsoft 365 environments
- Troubleshooting complex infrastructure, networking and security issues
- Managing and maintaining virtualisation platforms (VMware/Hyper-V) and cloud-based services
- Acting as the senior escalation point for technical incidents
- Leading on firewall, connectivity and endpoint management activities
- Owning project delivery, upgrades and system improvements - on time and on budget
- Acting as a dedicated technical point of contact for key clients
- Producing and maintaining technical documentation
- Building strong relationships with clients and providing a high level of service
About You
We're open to different backgrounds, but you'll ideally have experience with:
- 3rd line support within an MSP, service desk or IT support environment
- Microsoft 365, Windows Server, cloud technologies and virtualisation (VMware/Hyper-V)
- Networking fundamentals including DNS, DHCP, VPNs and firewalls (FortiGate preferred)
- Entra ID, Conditional Access, SharePoint and Intune
- Project management or client management experience, with a track record of delivering on time and budget
- Supporting and troubleshooting complex technical issues
- Working independently and taking ownership of tasks and projects
Experience with MDM platforms, Power BI or automation tools would be advantageous, but isn't essential.
What's on Offer?
- 22 days annual leave (plus Bank Holidays) rising with length of service
- Training budget per employee
- Exposure to a broad range of technologies and client environments
- A genuinely varied role combining support, infrastructure and cloud technologies
- The opportunity to influence how things are done within the business
- A supportive and collaborative team environment
- Clear scope to develop your skills and grow with the company
For more information or to apply, please contact Gianluca at Circle Recruitment:
Keywords: 3rd Line Support Engineer, Senior Cloud Engineer, IT Support Engineer, Infrastructure Engineer, Microsoft 365, MSP, Project Management, Cloud Engineer, Network Support, VMware, Hyper-V, Office 365, London, Wimbledon, Surrey, Berkshire, Croydon, Sutton, Mitcham, Richmond
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