Senior IM Support Specialist

Intec Select
Tower, Greater London, City and County of the City of London
7 months ago
Applications closed

Related Jobs

View all jobs

Senior Data Engineer

Ageas Insurance Limited Reigate, RH2 0AA, United Kingdom
£70,000 – £85,000 pa Hybrid

Senior Cloud Automation Engineer

Reed Manchester, United Kingdom
£55,000 – £76,000 pa Hybrid

Senior Detection Engineer

Sopra Steria Farnborough, GU14 7JT, United Kingdom
£55,000 – £65,000 pa Hybrid Clearance Required

Senior Azure Platform Engineer- SC Cleared

Searchability NS&D Farnborough, GU14 7JT, United Kingdom
£60,000 – £80,000 pa Hybrid Clearance Required

Senior Developer

Reed.co.uk London, United Kingdom
£80,000 pa Hybrid

Senior Cloud Infrastructure Engineer

Larbey Evans London, United Kingdom
£75,000 – £85,000 pa On-site
Posted
22 Sep 2025 (7 months ago)

Senior Specialist IM Support | £85K | London | Financial Services

Overview
A leading global business is seeking a Senior IM Support Specialist to lead the support function for a complex Marketing IM software estate.

This leadership role combines hands-on technical expertise with strategic oversight, giving you the opportunity to shape support services, partner with business stakeholders, and ensure the delivery of resilient technology solutions across trading, marketing, and operational processes.
 
Responsibilities

Lead and mentor the IM Marketing Support team.
Define and implement support strategy, policies, and processes.
Manage ticketing, escalations, and vendor relationships.
Collaborate on deployments, enhancements, and service introduction.
Drive proactive monitoring, compliance, and continuous improvement.
Partner with business stakeholders to align technology with goals.Skills & Experience

5+ years’ experience in IM/software support.
Proven experience leading technical support teams.
Strong background in trading, risk, and back-office/ERP integration systems.
Hands-on with CTRM/ETRM systems (e.g., Aspect) desirable.
Proficient with data analysis and issue/SDLC tools (DevOps, JIRA, ServiceNow).
Skilled in building, documenting, and improving support processes (ITIL advantageous).
Excellent analytical, communication, and problem-solving skills.
Bachelor’s in Computer Science, Engineering, Mathematics, or related field; postgraduate advantageous.Package

£85,000 + performance bonus
Comprehensive benefits including healthcare, retirement, and wellbeing support
Professional development opportunities
Hybrid working and flexible travel (3 days in London)Senior Specialist IM Support | £85K | London | Financial Services

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Where to Advertise Cloud Computing Jobs in the UK (2026 Guide)

Advertising cloud computing jobs in the UK requires a different approach to most technical hiring. The candidate pool is large relative to other deep tech disciplines but highly segmented — cloud architects, DevOps engineers, platform engineers, FinOps specialists and cloud security professionals each occupy distinct communities with different job search behaviours, certification profiles and salary expectations. General job boards reach a broad audience but struggle to differentiate between these disciplines, producing high application volumes but low candidate quality for specialist cloud roles. This guide, published by CloudComputingJobs.co.uk, covers where to advertise cloud computing roles in the UK in 2026, how the main platforms compare, what employers should expect to pay, and what the data says about hiring across different role types.

New Cloud Computing Employers to Watch in 2026: UK and Global Companies Powering the Digital Economy

Cloud computing is no longer just a backbone technology—it is now the engine of digital transformation, underpinning everything from AI and fintech to healthcare and government services. For professionals browsing CloudComputingJobs.co.uk, the biggest opportunities lie with new and fast-scaling employers that are investing heavily in infrastructure, platforms, and next-generation cloud services. In this article, we explore the new cloud computing employers to watch in 2026, focusing on UK-based startups, scale-ups, and global companies expanding their footprint across Britain. These organisations have recently secured funding, launched major projects, or won strategic contracts—clear signals of hiring growth.

Cloud Engineer Jobs in the UK: Salary, Skills, Career Paths & How to Get Hired

Cloud engineer jobs are among the fastest-growing technology roles in the UK. As organisations move infrastructure, applications and data into the cloud, demand for skilled cloud professionals continues to surge across finance, healthcare, retail, defence, government and high-growth startups. If you’re exploring a career in cloud engineering — or looking for your next role — this guide covers everything you need to know: What a cloud engineer does Types of cloud engineer jobs Required skills and certifications UK salary expectations Career progression pathways How to land a cloud engineer job in the UK Whether you’re a graduate, IT professional transitioning into cloud, or an experienced engineer looking to specialise, this article will help you position yourself competitively.