AWS is seeking a Sales Operations Lead, to support data-driven decision-making and operational excellence for the WWSO organization, focused on Core Services, Advanced Compute and EAMM pillars. Working closely with EMEA WWSO leadership, the Sales Operations professional contributes to sales processes, systems, and metrics that help GTM and SSA increase revenue growth and customer acquisition. This role focuses on executing and supporting mission-critical frameworks, including territories and quota, goal setting, business reviews, forecasting, and data analysis in a rapidly growing, complex environment. The Sales Operations professional analyzes sales performance data to identify trends and support process improvements, partnering with stakeholders to maintain operational excellence through sales process execution, performance analysis, technology support, and clear communication of insights. As the AI-powered sales landscape evolves, this role will support the implementation and optimization of AI-driven tools and workflows that enhance sales productivity.
Key job responsibilities
1. Supports implementation of standardized sales processes and metrics, including KPI definitions and goal cascades, to support operational effectiveness. This may include determining sales territories and quotas for sales teams.
2. Maintains and supports pipeline qualification, attribution, to ensure proper distribution, and resolves attribution escalations to ensure accurate financial reporting.
3. Supports AI-human collaboration in the sales process, and manages and optimizes AI sales intelligence tools and automated customer/partner interaction systems
4. Maintains sales tools data quality to ensure accurate reporting and forecasting
5. Implements sales workflows and automation to streamline process and improve seller efficiency
6. Conducts sales performance analysis on win/loss data, conversion rates, goal attainment, and/or forecast accuracy to identify potential risks.
8. Prepares and drives regular business reviews with insights on pipeline health, performance trends, and operational efficiency.
9. Contributes to sales tools training and adoption initiatives to improve utilization and productivity.
10. Contributes to cross-functional projects to improve sales efficiency and processes.
11. Drives escalations, gap-to-green, and/or other issues to resolution.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
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