Principal Sales Specialist, AWS, Amazon Connect, UK FSI

Revolutionise Customer Experience with state of the art Cloud Solutions!

Join our dynamic team and become a strategic partner in transforming how businesses connect with their customers through innovative cloud technologies. We're seeking a passionate sales specialist who can bridge technology and business strategy to drive transformative customer experiences.

Key job responsibilities
- Develop and implement strategic go-to-market approaches for Amazon Connect, targeting UK FSI customers in Banking, Capital Markets, and Insurance enterprises
- Engage with executive leadership to understand complex business challenges and propose innovative cloud solutions
- Serve as the primary business specialist for agentic customer experiences within UK Enterprise FSI
- Craft compelling value propositions that directly address customer needs and demonstrate AWS's unique capabilities
- Collaborate with global system integrators to deliver transformative programs

A day in the life
Your day will be a blend of strategic thinking, customer engagement, and business innovation. You'll collaborate with business leaders, dive deep into complex customer challenges, and craft tailored propositions that unlock new potential for organisations across various industries.

About the team
We are the Amazon Connect team, dedicated to positioning AWS as the premier provider for seamless end-to-end agentic AI customer engagement solutions. Our mission is to help customers reimagine their customer interactions through secure, scalable, and innovative cloud native services. We're not just selling technology; we're enabling CX transformation that empowers businesses to connect with their customers like never before.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.