IT Technical Lead

IT Technical Lead | Bristol (Hybrid – up to 2 days a week in North Bristol) | £70,000 – £90,000
In 2019, TwinStream was founded by engineers with a shared mission: to solve complex cross-domain challenges for government organisations. Since then, we’ve grown into a trusted consultancy that combines technical excellence with exceptional service. Our teams operate both on-site with clients and remotely, always delivering with integrity and expertise.
The IT Technical Lead Role:
We’re looking for an IT Technical Lead to take the helm of our IT team. This is a hands-on leadership role where you’ll set the technical direction, provide expert guidance, and roll up your sleeves when needed to resolve incidents or deliver change.
You’ll define and own our IT strategy, champion technical best practices, and ensure our IT estate—from AWS and M365 to mobile devices—is robust, secure, and continuously improving. Working closely with the Delivery & Service Manager, you’ll play a pivotal role in making TwinStream’s IT capability a true differentiator.
This is your chance to lead from the front, set the standard for technical excellence, and shape the future of IT within a fast-growing consultancy.
Key Responsibilities of the IT Technical Lead:

• Define and maintain TwinStream’s IT strategy in partnership with leadership.
  
• Take ownership of our IT estate, from AWS/M365 accounts to endpoint management.
  
• Provide technical leadership and mentoring to the IT team.
  
• Drive incident resolution and problem management when needed.
  
• Partner with stakeholders across Delivery, InfoSec, Finance, People, and more to translate business needs into technical initiatives.
  
• Lead delivery of IT change via a Kanban approach, aligned to the IT roadmap.
  
• Design, maintain, and test our disaster recovery plan.
  
• Seek out process improvements to elevate IT support and change delivery.
  What You’ll Bring:
  
• Microsoft 365 administration (Teams, SharePoint, Power Automate, compliance, security).
  
• Microsoft Entra ID (identity, access, integrations, endpoint security).
  
• AWS & Azure (networking, DNS, security monitoring).
  
• Infrastructure as Code (Terraform, Microsoft365DSC, etc.).
  
• Backup & Disaster Recovery planning and execution.
  
• SaaS deployment and support, ensuring compliance.
  
• Engaging with stakeholders at all levels.
  
• Desirable extras:
  
• Knowledge of ISO27001, Cyber Essentials Plus, and information security tooling.
  
• Public sector client experience.
  
• Linux and Windows system administration.
  Why Join Us?
  
• Generous Pension – 8% employer contribution
  
• Private Medical Healthcare – including dental & optical cover for you and your family
  
• Learning & Development – own your career growth with full autonomy
  
• Flexible Working – a culture built on trust and work-life balance
  
• Electric Vehicle Scheme – sustainable driving through salary sacrifice
  
• Holidays – 28 days + bank holidays
  
• Team Celebrations – quarterly meetups, summer parties & Christmas events
  
• Additional Benefits – life assurance & cycle-to-work scheme
  Security Requirements:
  Due to the nature of our work, this role requires you to be eligible for DV clearance. Any offer will be subject to successful security screening.
  Ready to lead and inspire?
  Apply now and help shape the future of IT at TwinStream