IT Support Technician

IT Support Technician

Marsh Mills, Plymouth | £30,000 | Monday-Friday, 8:30am-4:30pm

Are you an experienced IT professional looking for a varied role where you can combine hands-on technical work with customer support?

We're recruiting for an innovative technology company specialising in Body Worn Camera and cloud-based solutions. Working within a small, friendly and dog-friendly team, you'll support customers with installations, troubleshooting, device setup and ongoing technical support across a range of hardware, software and cloud-based systems.

The Role

• Providing 1st-3rd line technical support via phone, email, remote access and Teams
• Setting up, configuring and troubleshooting IT equipment and software
• Supporting Microsoft Azure and cloud-based solutions
• Assisting customers with installations, updates and technical queries
• Delivering customer training and support
• Testing, maintaining and preparing devices for deployment
• Supporting networking, connectivity and system integration projects
  
  

What We're Looking For
Previous IT support or IT technician experience
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Experience with hardware, software and device configuration
Ability to work independently and as part of a team
Full driving licence preferred

What's On Offer?
£30,000 salary
Monday-Friday, 8:30am-4:30pm
Free on-site parking
Friendly, close-knit team
Relaxed working environment
Exposure to a wide range of technologies and projects

ASAP start

If you're looking for a role where no two days are the same and you can genuinely make an impact, I'd love to hear from you.

Please APPLY today or contact Chelsea Goodman in the Pertemps Devon & Cornwall branch for more information.