IT Support Manager – Manchester
Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.
Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment.
This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise.
Key Responsibilities
IT Operations & Infrastructure
- Lead the company’s internal IT support and infrastructure operations
- Manage networking, cloud-hosted services, and enterprise systems
- Oversee the transition toward a modern Microsoft 365 and cloud-based environment
- Maintain and improve security, backup, and disaster recovery systems
- Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP
Service Delivery & Operational Improvement
- Introduce and manage structured SLAs, KPIs, and incident management procedures
- Shift the IT function from reactive support to proactive service delivery
- Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams
- Create and maintain systems architecture and technical documentation
- Manage vendors and ensure accountability across third-party suppliers
Leadership & Transformation
- Lead, coach, and develop the IT team
- Support major infrastructure, cloud migration, and hardware transformation projects
- Assess emerging technologies and conduct cost-benefit analysis for future investment
- Manage IT budgets and contribute to long-term technology strategy
Skills & Experience
- Proven experience in a senior IT leadership or IT Support Manager role
- Strong background in infrastructure, networking, and cloud-based IT environments
- Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments
- Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking
- Experience with AWS or other cloud infrastructure platforms
- Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous
- Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools
- Strong service delivery mindset with experience implementing SLAs and operational KPIs
- Excellent troubleshooting, leadership, and stakeholder management skills
Why Join?
This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth.
Benefits
- Early finish every Friday
- Flexible working arrangements
- Company pension scheme
- Life assurance
- Private Medical Insurance
Interested? Please Click Apply Now!
IT Support Manager – Manchester
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