IT Service Manager

IT Operations Management - Own daily IT service delivery across the organisation as the primary internal IT lead.

Technical Support - Provide hands-on support across hardware, software, networks, and user issues.

Cloud Administration - Manage and maintain environments in AWS andAzure, including monitoring, access, and configuration.

User Lifecycle Management - Handle new user setup, onboarding, permissions, and system access.

Vendor & Contract Oversight - Manage remaining third-party providers and ensure smooth transition from outsourced services.

Compliance Awareness - Support adherence to security and governance standards; MOD-related compliance knowledge is beneficial but not essential.

Service Improvement - Implement processes, documentation, and best practices as the internal IT function grows.

Engineering Support - Assist teams usingSolidWorks andCAD tools (experience helpful but not required).

Strong all-round IT capability across support, infrastructure, cloud, and service delivery.

Experience withAWS andAzure environments.

Ability to work independently and build structure in a transitioning IT landscape.

Confident troubleshooting across Windows, networking, hardware, and business applications.

Excellent communication and stakeholder management skills.

Understanding ofcompliance or similar regulated environments.

Exposure toSolidWorks,CAD, or engineering-focused IT environments.

Experience bringing outsourced IT functions in-house.