IT Manager

Job Title: Technical IT Operations Manager

Location: North Yorkshire
Salary: £60,000 – £65,000 + benefits
Type: Full-time, Permanent

Overview

We are seeking a hands-onTechnical IT Operations Manager to join a global organisation based in North Yorkshire. This is a key leadership role responsible for the day-to-day running of a busy IT department while also shaping and delivering the IT roadmap.

The successful candidate will combine stronghands-on technical expertise (Azure / Microsoft 365) with proven experience managing IT operations, teams, and strategic initiatives in a fast-paced environment.

Key Responsibilities

IT Operations & Service Delivery

• Oversee thedaily operations of the IT department, ensuring high availability and performance of systems and services
• Manage IT support, infrastructure, and service delivery across the organisation
• Ensure SLAs and KPIs are met, driving continuous improvement in service quality
• Act as an escalation point for complex technical issues

Technical Leadership

• Remainhands-on with core technologies, particularly Azure and Microsoft 365
• Provide technical guidance across infrastructure, cloud services, and security
• Lead on troubleshooting, system optimisation, and architecture decisions
• Ensure robust cybersecurity and compliance practices are in place

Strategy & Road mapping

• Own and deliver theIT roadmap, aligning technology with business objectives
• Identify opportunities for innovation, automation, and efficiency improvements
• Lead IT projects, including cloud migrations, system upgrades, and integrations
• Manage budgets, vendors, and third-party relationships

Team Leadership

• Lead, mentor, and develop an IT team within a busy operational environment
• Foster a proactive, customer-focused IT culture
• Support recruitment, performance management, and career development

Key Skills & Experience

Technical Expertise

• Strong hands-on experience with:
  
  • Microsoft Azure (IaaS, PaaS, networking, governance)
  • Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
• Solid understanding of:
  
  • Windows Server & Active Directory
  • Networking (firewalls, VPNs, routing)
  • Cybersecurity and best practices
• Experience with cloud migrations and hybrid environments

Leadership & Operations

• Proven experience managing IT operations in afast-paced / global organisation
• Experience running abusy IT service function with multiple priorities
• Strong stakeholder management and communication skills
• Demonstrable experience delivering IT strategies and roadmaps

Desirable Experience

• Experience in multi-site or international environments
• ITIL or similar service management frameworks
• Knowledge of automation / DevOps practices
• Experience managing IT budgets and vendor contracts

Personal Attributes

• Hands-on, proactive, and solutions-driven
• Strong leadership presence with the ability to inspire teams
• Comfortable working both strategically and operationally
• Excellent problem-solving and decision-making skills

What’s on Offer

• Competitive salary of£60,000 – £65,000
• Opportunity to shape IT strategy within aglobal organisation
• A varied role combiningtechnical, operational, and strategic responsibilities
• Supportive and collaborative working environment