IT Engineer

IT Engineer

Location: Office-Based

Job Type: Permanent

Hours: 48 Hours per Week (4 on 4 off)

About the Role

We are looking for a proactive and technically-minded IT Engineer to join a growing IT team supporting a fast-paced operational environment. This is an excellent opportunity for someone who enjoys troubleshooting, supporting users, and working across a broad range of technologies including Microsoft 365, Azure, Intune, networking, and cloud-based platforms.

As the first point of contact for IT-related issues, you will play a key role in maintaining business-critical systems, supporting end users both remotely and on-site, and ensuring service levels are met. You will also have the opportunity to contribute to infrastructure improvements, security initiatives, and automation projects.

Training and mentoring will be provided to support your ongoing development.

Key Responsibilities

• Manage IT support tickets from initial triage through to successful resolution, ensuring SLAs are met.
• Provide technical support and guidance to end users across a variety of systems and applications.
• Troubleshoot, diagnose, and resolve hardware, software, and system-related issues.
• Liaise with third-party suppliers and external stakeholders to investigate and resolve technical issues.
• Manage endpoint devices, including policy deployment, configuration management, application deployment, and Windows imaging.
• Support and administer cloud-based environments, including Azure Active Directory and virtual endpoints.
• Perform patch management and vulnerability remediation across operating systems, firmware, networks, and business applications.
• Assist with employee onboarding and offboarding processes.
• Manage user accounts, licences, security groups, and permissions within identity management platforms.
• Monitor live systems, conduct root-cause analysis, and identify potential cybersecurity risks.
• Follow established support procedures and contribute to the creation of new operational documentation.
• Participate in incident management activities, including major incident response.
• Monitor business-critical platforms, investigate alerts, and escalate issues where appropriate.
• Support and maintain network infrastructure and security controls.
• Identify opportunities for automation and service improvement to enhance the user experience.
• Evaluate and assist with the implementation of new technologies and tools.
• Produce reports and technical analysis for management and IT stakeholders.
• Ensure compliance with IT security policies, information security standards, and governance requirements.
• Maintain accurate IT asset records and conduct regular audits.

Skills & Experience

Essential

• Experience providing IT support in a service desk or infrastructure support environment.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication skills, both written and verbal.

Good understanding of:

• Microsoft 365
• Azure Active Directory (Entra ID)
• Microsoft Intune
• Windows operating systems
• Knowledge of networking fundamentals and enterprise infrastructure.
• Understanding of cloud computing concepts and IT service management frameworks such as ITIL.

Desirable

• Experience working with Cisco networking technologies.
• Knowledge of SQL and PowerShell scripting.
• Experience with automation and process improvement initiatives.
• Exposure to cybersecurity best practices and vulnerability management.