Cluster Operations Leader, ADC Data Center Ops

Do you like to implement innovative cloud computing solutions and solve technical problems? Do you have experience managing large, complex programs? Amazon Web Services (AWS) is seeking a seasoned, proven leader to join the Data Center Community organisation

This organisation operates rapidly-scaling, high-availability data centres supporting the U.S government. They execute server and network device installations, IT hardware repairs, and data center mechanical and electrical system operations and maintenance on a 24x7 basis. The Cluster Operations Leader (COL) must be technically adept, operationally agile, and completely committed to availability. The COL will be responsible for ensuring standards for operational performance in the areas of safety, security, availability, capacity, people/ID&E, and cost for all data centres in a specific region.

The right candidate will need to stay on top of the long-term strategy as well as the operating details of his/her organisation to ensure urgent tactical issues are addressed and their teams are taking steps to head off customer impacting risks and issues. We seek a proven leader with operational strength and experience building and leading geographically dispersed teams.

This position requires that the candidate selected be a UK citizen.

Key job responsibilities
- Operation and maintenance of data center mechanical, electrical, and controls systems to include preventive maintenance, corrective maintenance, emergency maintenance, and change management.
- Oversight of teams responsible for installation, repair, and decommissioning of data center hardware and network devices.
- Leading, managing, coaching, and developing the data center cluster operations management teams.
- Performance management of key vendors and maintenance vendors in line with management goals.
- Executing the infrastructure operations support component of new cluster launches, new data center launches, and existing data center expansions.
- Proposing and complying with agreed operational performance goals relating to safety, security, availability, capacity, people/ID&E, and cost.
- Supporting the physical security safeguarding of the people, assets, and customer data in data centers.
- Operations budgeting and management of capital expenditures and operating expenses in line with management targets.
- Contributing to continuous improvement of operational processes, procedures, methods, and tools including those related to safety, security, and availability incident/event response, management, recovery, and resolution.

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

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