Business Central Functional Lead

Why are we recruiting?
 
PayPoint operates a retail network of over 30,000 local shops through which we deliver a wide range of services to local communities. We manage and settle over £10 billion of omnichannel payments every year. We are embarking on a modernisation of some of our settlement and billing systems thus ensuring that payments from our retailers to our clients and vice versa continue to be managed in an efficient and seamless manner.
 
We are now looking for a Functional Lead to join the team that creates and deploys the technology which supports our Billing and Settlement service. This role will provide the IT to Finance link for Business Central change, owning functional alignment, business readiness and delivery coordination.
 
What will you be doing?
 
As the Functional Lead at PayPoint, you will sit under the Head of Settlement and Billing and work closely with the Product Owner, BC Engineers and finance business owners. You will lead the functional relationship between finance and IT, translate business priorities into clear scope and acceptance, and coordinate delivery to ensure successful business adoption.
 
Responsibilities of the role 

Take a hands-on role in implementing Business Central customisations and configurations under guidance from the Senior BC Developer
Act as the finance facing functional lead, owning relationships with finance owners and representing business needs to IT and delivery teams
Lead and co facilitate requirements workshops with the Product Owner, capturing business processes, reporting needs and acceptance criteria
Draft and maintain the Business Requirements Document and feature briefs, ensuring clarity on business outcomes and constraints
Translate BRD content into user stories and acceptance criteria for the Product Owner to prioritise
Coordinate delivery activities and maintain pragmatic delivery plans and schedules that reflect Product Owner priorities; track progress, dependencies and milestones
Own UAT planning and execution, coordinate business testers, validate results and sign off acceptance with stakeholders
Lead cutover readiness and hypercare coordination to ensure successful transition to business operations
Maintain issue, decision and risk logs and escalate materially to the Product Owner and Head of Dept as required
Provide business transformation support including training, runbooks and process guides to embed new ways of working
Act as a trusted adviser to the Product Owner on business impact, prioritisation trade-offs and stakeholder engagement
 
What would we like from you?
 
This role requires very strong practical experience in finance systems, Business Central functional work or similar finance application domains. You will be expected to join in flight projects quickly, build up a detailed knowledge of PayPoint’s Business Central installation and act as the business facing functional lead. You should be comfortable working remotely, able to work in a matrix environment and confident engaging with stakeholders at all levels.
 
What is essential for the role?

Minimum 5 years practical experience in finance systems or Business Central functional work
Strong facilitation skills and a track record of running workshops with senior finance stakeholders
Excellent requirements writing skills, comfortable producing BRDs, clear user stories and crisp acceptance criteria
Proven experience coordinating delivery plans and tracking milestones in Azure DevOps or similar tools
Experience owning UAT planning and business readiness activities, including training and cutover support
Clear communicator able to translate technical implications into business language and to push back where necessary on scope and risk
Comfortable working in a matrix environment and engaging with stakeholders at all levels
 
It would be great if you already have…

Exposure to Business Central configuration and common integration patterns 
Familiarity with Agile delivery and sprint cadence, and experience working alongside development teams to refine scope and estimate work
Prior experience in payment, settlement or billing domains an advantage but not required
Basic understanding of data migration considerations
 
What can we do for you?
 
This is a Hybrid role with occasional visits to our Head office in Welwyn Garden City
 
As a key member of the Settlement and Billing delivery stream, you will also benefit from a range of company benefits such as:

Holiday purchase scheme, with 25 days holiday plus bank holidays.
On-site gym (free) and nationwide corporate rate gym membership.
Online benefits portal offering discounts on shopping and holidays.
Love2Shop Everyday Benefits Card.
Contributory company pension scheme.
Progression and Development.
Private medical insurance and life assurance (with option purchase additional cover
Additional benefits available at a discounted rate.
Cycle2Work scheme
Electric Car Scheme 
 
At PayPoint, we're committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
 
Contract type: Permanent
Hours: Monday - Friday - 36.25 Hours Per Week
Salary: Competitive
Closing date for applications: 30th April, 2026
 
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