1st Line Support Engineer

An established and successful business is looking for a proactive and detail-orientedIT Support Technician to join its internal IT team.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is keen to develop their technical skills while providing a high-quality support service across the organisation

• Interesting projects: Contribute to initiatives that improve the way IT services are delivered across the business.
• Career development: Gain exposure to modern cloud technologies, with ongoing training, support and mentoring.
• Collaborative culture: Join a supportive team that values knowledge sharing, continuous improvement and service excellence

As an IT Support Technician, you will act as the first point of contact for technical queries and issues, helping colleagues remain productive and fully supported.

You will assist with the day-to-day maintenance of the organisation’s IT environment and help users get the most from its systems and technology.

• Provide first-line technical support by telephone, remotely and in person.
• Log, manage and escalate service desk tickets efficiently.
• Install and configure hardware, software and peripherals.
• Maintain accurate IT asset records and technical documentation.
• Identify recurring technical issues and contribute to effective long-term solutions.
• Create and update clear, user-friendly “how-to” guides and support documentation.

• A positive, proactive and can-do attitude.
• A genuine interest in technology.
• Strong communication skills and a customer-focused approach.
• Excellent problem-solving skills and attention to detail.
• A willingness to learn, develop and take initiative.
• The ability to work independently and collaboratively as part of a team.

It would be beneficial, although not essential, to have:

• Experience using cloud platforms such as Microsoft 365 or Microsoft Azure.
• Familiarity with ITIL practices or service desk systems.
• Previous experience within a fast-paced technical support environment